Service Request Ticket - # 66250

Service Request Information

CONTACT Name Keulks, Gavin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2018 02:13 PM
Department Humanities Division Phone 88519
Location Email keulksg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005dn Printer # Q7815A#ABA
Serial No. CNJ2R26108 Location PDR

Model Q7815A Hostname
Notes duplexing Ink/Toner Refill

Wired NIC 00:1E:0B:19:BC:40

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jan 16, 2018 04:55 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jan 16, 2018 04:55 PM 
It's pulling a faulty paper jam error. The 
roller is not picking up the paper. They need a 
new pick up roller assembly.

Since this printer is 10 years old we no longer 
support it.

I sent information over to Gavin about the part 
that the printer needs. He is going to buy it.
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Kyle Arthenayake Jan 16, 2018 02:13 PM 
Printer is continuing to jam. They open tray two
to fix it and it is slanted upwards. The fix is
only temporary and the rest of the print job
continues to jam.
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