Service Request Ticket

Service Request Information

CONTACT	Name	Nail, Ike	Date	Jan 16, 2018 02:34 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140662 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2B2DV30	Location	(WATER DAMAGE)going to pdr
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:C3:AB
	Wireless NIC	AC:29:3A:A0:A7:C6
	Bluetooth NIC	AC:29:3A:A0:A7:C7

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Jan 17, 2018 03:20 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Yumin Chen	Jan 17, 2018 03:17 PM	File opened when moving to local from H drive.	Add Attachment
Megan Thibeault	Jan 17, 2018 03:08 PM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Jan 17, 2018 02:27 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 17, 2018 02:27 PM	Ike was updating his OS himself. Will you check on him tomorrow	Add Attachment
Yumin Chen	Jan 17, 2018 02:07 PM	Ike Nail is upgrading his Macbook to High Sierra, may take few hours to finish. Check late.	Add Attachment
Brighton Bohnenkamp	Jan 17, 2018 11:42 AM	Available at 2pm 1/17	Add Attachment
Bradley Karkanen	Jan 17, 2018 09:10 AM	I can see in Jamf that he still has Office 2011 can whoever goes and talks to him upgrade him to 2016? I don't work when he is available. The file he is trying to open is probably in his I drive or something similar someone else might have it open.	Add Attachment
Kyle Arthenayake	Jan 16, 2018 02:34 PM	Ike Nail is trying to open a document. However, word will not open it. He gets the message that it may be in use, but has confirmed that it is not open anywhere else. Has restarted computer as well	Add Attachment