Service Request Ticket - # 66254

Service Request Information

CONTACT Name Troyer, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2018 03:24 PM
Department Humanities Division Phone 89123
Location Email troyerr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160960[Edit Inv] (opens in a new window) Bldg/Room APSC 501
Service Tag 1514LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1514LH2 Location Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:45:DE:F1


TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Feb 07, 2018 10:51 AM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Feb 07, 2018 07:57 AM
Task reassigned to Bradley Karkanen.
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Gino Salazar Feb 06, 2018 04:53 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Gino Salazar Feb 06, 2018 04:19 PM
Task reassigned to Giovanni Salazar.
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Shina Oladiti Feb 02, 2018 12:08 PM
Today is fine or any other day next week between
8am - 12noon. 
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Shina Oladiti Feb 02, 2018 12:04 PM
Task reassigned to UCS Tech.
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Shina Oladiti Feb 02, 2018 12:04 PM
Hi Adeshina,

The workstation is only used from noon to 5pm,
Monday to Thursday, so any day 9am to noon, or
anytime on a Friday will be great for someone to
come set up the new system. 

Thanks,
Rob
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Shina Oladiti Feb 02, 2018 10:58 AM
**************************
Move to AD
**************************
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Shina Oladiti Feb 02, 2018 10:58 AM
Prepped and ready for delivery. Gave admin right. 
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Shina Oladiti Jan 31, 2018 02:25 PM
Imaging completed!
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Tricia Flaherty Jan 29, 2018 04:02 PM
bring back loaner W#20121222[Edit Inv]
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Tricia Flaherty Jan 29, 2018 03:59 PM
The replacement for W#20121230[Edit Inv] is a PC desktop system 
W#20160960[Edit Inv] cpu and W#20161016[Edit Inv] monitor and they are 
on the GFA RACK in ITC013 Hallway with GFA setup form
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Tricia Flaherty Jan 29, 2018 03:58 PM
Status changed from (4) On Hold to (1) Pending
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Tricia Flaherty Jan 29, 2018 03:58 PM
Status changed from (4) On Hold to (1) Pending
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Tricia Flaherty Jan 29, 2018 03:58 PM
Rob Troyer has opted to replace W#20121230(iMac 
Desktop) with a PC desktop 
****This is an email****
Hi Tricia,
Most of the people who use that workstation would 
prefer a PC over a Mac, so let's switch to the standard 
PC system. 

Thanks!
Rob
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Gino Salazar Jan 25, 2018 12:44 PM
Status changed from (1) Pending to (4) On Hold
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Gino Salazar Jan 18, 2018 12:03 PM
Had to bring back iMac w20121230, hard drive was messed, giving 
them loaner iMac w20121222
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Gino Salazar Jan 17, 2018 11:51 AM
I emailed Tricia about iMac 20121230[Edit Inv]
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Gino Salazar Jan 17, 2018 11:50 AM
iMac 20121230[Edit Inv] had a messed up hard drive so we switched it with a 
loaner iMac 20121222[Edit Inv].

Part 2 of the task is good though
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Megan Thibeault Jan 17, 2018 07:38 AM
Task reassigned to Giovanni Salazar.
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Erika Enriquez Jan 16, 2018 03:24 PM
****This is an email****
1) Can you come to APS 501 and update software on
the Mac at the welcome desk for the English
Tutoring Center. The version of Chrome will not
open gmail anymore, and I think updating the OS
would allow us to update the Chrome version.

2) In the second cubicle on the right in APS 501
is my intern's work station. Currently the pc
there is not networked to any printer. Can you set
it up to print somewhere convenient in the
building like the Writing Center or Admissions
copier? Also, the OS on that Windows pc may need
to be updated, I'm not sure about that though.
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