Service Request Ticket

Service Request Information

CONTACT	Name	Rushing, John	Date	Jan 16, 2018 04:09 PM
	Department	University Computing Solutions	Phone	89242
	Location		Email	rushingj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140674 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Air 11-inch #Z0RL
	Serial No.	C02PP0M3GFWL	Location	2weeks 9/7/23 then PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Office 2011 for MAC from XXXX2014004298, EndNote X7 Hybrid from P0097485, and Telestream ScreenFlow 5 from VISA2014004581 UPGRADED to Screenflow v7 VISA2017007286 MARCH2018; ATLAS.ti v8.4 MAC/WIN Ed Single User VISA2018008831 -Also on W#20150783 MacBook AIr 13 for her use only MAR2019 SR#71595 ;

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Nov 20, 2018 11:34 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Nov 20, 2018 11:34 AM	Laptop is in JAMF and has the new 10.8 JAMF version installed.	Add Attachment
Shina Oladiti	Jan 17, 2018 04:00 PM	Task reassigned to John Rushing.	Add Attachment
Shina Oladiti	Jan 17, 2018 03:59 PM	i checked with her and i kept getting certificate error message.	Add Attachment
Shina Oladiti	Jan 17, 2018 03:02 PM	RWEC 223	Add Attachment
Megan Thibeault	Jan 17, 2018 07:40 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 17, 2018 07:40 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Jan 17, 2018 07:40 AM	Didn't mean to close!	Add Attachment
Megan Thibeault	Jan 17, 2018 07:40 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jan 17, 2018 07:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 16, 2018 04:09 PM	Can you add Maria Dantas-Whitley's MacBook Air 20140674 on JAMF, and update inventory.	Add Attachment