Service Request Ticket - # 66256

Service Request Information

CONTACT Name Morgan, Reina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2018 04:12 PM
Department President’s Office Phone 88137
Location Email morganr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161094[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag C7QL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. C7QL2H2 Location Parts Pile drive is bad and ram

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; install VMware client locally; IBM SPSS Statistics Premium Faculty Pack Academic Authorized User Term License VISA2018008192;

Wired NIC D4:81:D7:D6:68:EE


Wireless NIC 00:28:F8:FE:0B:50

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 26, 2018 10:10 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Megan Thibeault Jan 26, 2018 10:10 AM 
This is done. I gave Tricia W20160953, we erased Jay's 
profile. I got his laptop and dock all setup yesterday.
Add Attachment
Tricia Flaherty Jan 23, 2018 02:21 PM 
new laptop W#20161094[Edit Inv] with Dell Dock W#20170238[Edit Inv] to
go with dual monitor setup W#20150128; Cpu
W#20160953[Edit Inv] can come back to Tricia for redistribution.
 Add Attachment
Tricia Flaherty Jan 22, 2018 03:49 PM 
Bill has requested the local client for VMware VDI
be installed and not just web link
Add Attachment
Tricia Flaherty Jan 22, 2018 03:47 PM 
Bill has discussed with Dr. Jay Kenton what his
station preference is and we will be swapping out
desktop for a Dell Latitude 5480 laptop with Dock
and it will hook up with Dual monitor setup
already in the office.  I will get these items
assigned in inventory then update this ticket
 Add Attachment
Megan Thibeault Jan 18, 2018 02:10 PM 
Going to meet Reina tomorrow at 8am to back up
files from Eric's old PC
 Add Attachment
Megan Thibeault Jan 17, 2018 07:44 AM 
****This is an email****

Megan:

We won't know until next Monday what type of
computer we will setup.
 Add Attachment
Tricia Flaherty Jan 16, 2018 04:12 PM 
This was given to Megan :) she will take it from here.
It is DELL Optiplex 7040 SFF to W#20160953[Edit Inv] to replace 
W#20130908[Edit Inv] in AD207G for interim VP position and will 
have Reina Morgan as contact
 Add Attachment