Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Michael	Date	Jan 17, 2018 11:36 AM
	Department		Phone	88043
	Location		Email	smithmj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20160787 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
	Serial No.	002815570553	Location	Tech - Moshe Martinez
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017; Microsoft Project Standard 2016 P0106243 JAN2018 SR#66301; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019,
	Wireless NIC	BC:83:85:22:AC:03
	Bluetooth NIC	BC:83:85:22:AC:04

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 17, 2018 03:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 17, 2018 03:02 PM	He is putting in a purchase request for this	Add Attachment
Megan Thibeault	Jan 17, 2018 02:12 PM	**This is an email** Michael, I see that you put in a request today for someone to install MS Project. That is software that needs to be purchased. You can put in a purchase request (www.wou.edu/purchaserequest) once a purchase request is in and the software is purchased then we can come install it on your machine. Please let me know if you have any questions. Thanks, Megan	Add Attachment
Megan Thibeault	Jan 17, 2018 01:57 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 17, 2018 01:57 PM	Called and left a message with Debra	Add Attachment
Brighton Bohnenkamp	Jan 17, 2018 11:36 AM	Needs help downloading Microsoft project	Add Attachment