Service Request Ticket

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Service Request Information

CONTACT	Name	Poulin, Gregory	Date	Jan 18, 2018 08:07 AM
	Department	Creative Arts	Phone	88241
	Location		Email	pouling@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100207 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac 21.5 inch, 3.2GHz Intel Core i3
	Serial No.	QP02715RDB7	Location	PDR
	CPU	Intel Core i3(3.2GHz, 4MB L3)
	OS	Unknown	Software	Microsoft Office Mac 2008 License from P0076811, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114--shared with loaner laptop W#20081111
	Wired NIC	C4:2C:03:0E:DA:96
	Wireless NIC	D8:30:62:57:0D:58
	Bluetooth NIC	7C:6D:62:9D:09:B2

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 30, 2018 01:56 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Yumin Chen	Jan 30, 2018 11:53 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Yumin Chen	Jan 30, 2018 11:24 AM	On JAMF now, Updated.	Add Attachment
Shina Oladiti	Jan 30, 2018 09:56 AM	Task reassigned to Yumin Chen.	Add Attachment
Shina Oladiti	Jan 30, 2018 09:56 AM	He would be in the class room across his office, he said its okay to come get him.	Add Attachment
Shina Oladiti	Jan 30, 2018 09:55 AM	Installing the OS presently. It is not on Jamf too. Please, add it on after you are done with the installation. Also he mention something about his printer Ansel, please take a look at it.	Add Attachment
Megan Thibeault	Jan 29, 2018 04:10 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jan 25, 2018 11:17 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Jan 24, 2018 10:53 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Yumin Chen	Jan 19, 2018 11:45 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Yumin Chen	Jan 19, 2018 11:44 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Erika Enriquez	Jan 18, 2018 04:22 PM	**This is an outgoing email** Hi Gregory , I need some additional information regarding service request #66269 Description: MAC UPDATE for Gregory Poulin Sorry for the multiple messages I would also like to add that your computer will need to be backed up prior to the update. Also, depending on your machine or what OS it is running, this could take a while as well.	Add Attachment Public
Erika Enriquez	Jan 18, 2018 02:46 PM	**This is an outgoing email** Hi Gregory , I need some additional information regarding service request #66269 Description: MAC UPDATE for Gregory Poulin We are needing to update mac machines due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/sd4h7n5hg6vxfrec Thank you, Erika	Add Attachment Public
Peter Puettmann	Jan 18, 2018 08:07 AM	W#20100207 running 10.6.8	Add Attachment