Service Request Ticket - # 66271

Service Request Information

CONTACT Name Thomas, Darryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2018 08:18 AM
Department Creative Arts/Theater-Dance Phone 88375
Location Email thomasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120531[Edit Inv] (opens in a new window) Bldg/Room MH 107
Service Tag Description Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
Serial No. C02JP1LTDRVG Location Darryl Thomas

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 for MAC std from P0087691, Parallels Desktop 8 from P0087169 and Windows 7 Pro full license from P0087182, TRANSFERRING TO W#20190853 JAN2020: Cycling'74 Max 6 &GEN+ Cyclops from P0090588, Modul8 v2.7.1 from VISA2012003508, MadMapper v1.4.4 from VISA2012003506; Isadora MAC OSX with Core Video Upgrade v1.3.0f24 from VIAS2013003876 UPGRADED to Isadora V2.x Upgrade for Mac OS on VISA2016005697 SEPT2016

Wireless NIC 98:FE:94:47:E4:7E


Bluetooth NIC 98:FE:94:47:E4:7F

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 29, 2018 08:01 AM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Jan 29, 2018 08:01 AM 
Added spare drive and imaged it to 10.11.6.  
Installed GarageBand and helped him get Adobe 
installed.  He is a named user so he installed the 
version from Adobe CC.
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John Rushing Jan 25, 2018 03:31 PM 
His OS drive is bad on 20080304[Edit Inv].
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John Rushing Jan 25, 2018 03:30 PM 
Added 20120531[Edit Inv] and 30131104 to JAMF.  Left them at 
10.11.6 since he was logged in and had all sorts of 
stuff open.
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John Rushing Jan 24, 2018 04:15 PM 
I called several times before and after 2pm.  I 
left a voice message for him.
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Megan Thibeault Jan 24, 2018 09:50 AM 
Task reassigned to John Rushing.
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Yumin Chen Jan 19, 2018 11:44 AM 
Status changed from (1) Pending to (2) Scheduled
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Brighton Bohnenkamp Jan 19, 2018 11:26 AM 
wou tower # 20080304[Edit Inv]
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Brighton Bohnenkamp Jan 19, 2018 11:22 AM 
Daryl has 3 machine: 20120531[Edit Inv], 20131104[Edit Inv], and one 
more tower he didn't have a WOU number for, he 
would also like the hard drive restored on the 
tower.
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Erika Enriquez Jan 19, 2018 10:19 AM 
Priority changed from (3) Priority to (2) High Priority.
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Erika Enriquez Jan 18, 2018 04:22 PM 
****This is an outgoing email****
Hi Darryl,

I need some additional information regarding 
service request #66271

Description: MAC UPDATE for Darryl Thomas 

Sorry for the multiple messages I would also like 
to add that your computer will need to be backed 
up prior to the update. Also, depending on your 
machine or what OS it is running, this could take 
a while as well.
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Erika Enriquez Jan 18, 2018 02:47 PM 
****This is an outgoing email****
Hi Darryl,

I need some additional information regarding 
service request #66271

Description: MAC UPDATE for Darryl Thomas 

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thank you,
Erika
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Erika Enriquez Jan 18, 2018 02:46 PM 
****This is an outgoing email****
Hi Darryl,

I need some additional information regarding 
service request #66271

Description: MAC UPDATE for Darryl Thomas 

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thank you,
Erika
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Public
Peter Puettmann Jan 18, 2018 08:18 AM 
W#20120531[Edit Inv] running 10.7.5
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