Service Request Ticket - # 66274

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2018 09:04 AM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091473[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240A65PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0075359

Wired NIC 34:15:9E:1E:CD:62


Wireless NIC D8:30:62:58:72:CA


Bluetooth NIC 7C:6D:62:A2:92:7F

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 29, 2018 08:07 AM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Jan 26, 2018 02:52 PM 
Task reassigned to Bradley Karkanen.
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Erika Enriquez Jan 26, 2018 02:52 PM 
20150087[Edit Inv] is updated and in Jamf running 10.12.6
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Yumin Chen Jan 26, 2018 12:46 PM 
Task reassigned to Erika Enriquez.
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Yumin Chen Jan 26, 2018 11:49 AM 
Upgrading Scott’s primary MacBook W#20150087[Edit Inv], this 
MacBook was running 10.10 and not in the Mac upgrade list
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Yumin Chen Jan 26, 2018 11:44 AM 
 W20091473 
They worry about the recording software won’t work after 
upgrade so they don’t want to upgrade this iMac.
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Megan Thibeault Jan 26, 2018 09:44 AM 
Task reassigned to Yumin Chen.
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Megan Thibeault Jan 25, 2018 11:17 AM 
Status changed from (1) Pending to (2) Scheduled
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Erika Enriquez Jan 24, 2018 11:56 PM 
Priority changed from (3) Priority to (2) High Priority.
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Erika Enriquez Jan 24, 2018 11:56 PM 
****This is an email****
I'll make sure the computer is here though I probably wont be 
in the office.
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Erika Enriquez Jan 24, 2018 11:56 PM 
****This is an email****
I'll make sure the computer is here though I probably wont be 
in the office.
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Erika Enriquez Jan 24, 2018 01:58 PM 
****This is an outgoing email****
Hi Scott,

you are scheduled for Friday the 26th at 11am.

Thank,
Erika
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Erika Enriquez Jan 18, 2018 04:23 PM 
****This is an outgoing email****
Hi Scott,

I need some additional information regarding 
service request #66274

Description: MAC UPDATE for Scott Grim

Sorry for the multiple messages I would also like 
to add that your computer will need to be backed 
up prior to the update. Also, depending on your 
machine or what OS it is running, this could take 
a while as well.
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Erika Enriquez Jan 18, 2018 02:48 PM 
****This is an outgoing email****
Hi Scott,

I need some additional information regarding 
service request #66274

Description: MAC UPDATE for Scott Grim

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thank you,
Erika
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Peter Puettmann Jan 18, 2018 09:04 AM 
W#20091473[Edit Inv] running 10.6.7 
Location is possibly in Rice 109 or 105
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