Service Request Ticket - # 66276

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2018 09:17 AM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120903[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag Description Apple MacBook Air 11-inch: 64GB #MD223LL/A
Serial No. C02KL3ZRDRV6 Location pdr pile

CPU Intel Core i5(1.7GHz, dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 for MAC std from P0090102, Camtasia for MAC v2.6 from VISA2013003817; TRANSFERRED to 20160904 from W#20120398 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385--UPGRADED to ScreenFlow 5 VISA2015005184 MAR2016--UPGRADED ScrenFlow 6 VISA2016006155 FEB2017

Wireless NIC 88:1F:A1:00:55:BA


Bluetooth NIC 88:1F:A1:00:55:BB

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 19, 2018 01:39 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Jan 19, 2018 01:33 PM 
Task reassigned to Bradley Karkanen.
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Erika Enriquez Jan 19, 2018 01:33 PM 
Priority changed from (2) High Priority to (3) Priority.
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Erika Enriquez Jan 19, 2018 01:32 PM 
running 10.12, and it's enrolled
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Erika Enriquez Jan 19, 2018 12:53 PM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Jan 19, 2018 10:05 AM 
Task reassigned to Adeshina Oladiti.
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Gino Salazar Jan 18, 2018 04:04 PM 
Priority changed from (3) Priority to (2) High Priority.
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Erika Enriquez Jan 18, 2018 02:49 PM 
****This is an outgoing email****
Hi Carmen,

I need some additional information regarding 
service request #66276

Description: MAC UPDATE for Carmen Caceda 

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thank you,
Erika
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Peter Puettmann Jan 18, 2018 09:17 AM 
W#20120903[Edit Inv] running 10.9
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