Service Request Ticket

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Jan 18, 2018 09:21 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110390 (opens in a new window)	Bldg/Room	ITC 103
	Service Tag		Description	Apple Mac Pro Two Quad-Core Intel Xeon #Z0LG
	Serial No.	H01470SMEUH	Location	Interactive/Motion Classroom- Rendering Station #1
	CPU	Two 2.4GHz Quad-Core Intel Xeon ¿Westmere¿
	OS	Unknown	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, Multitool installed(plug-in for Maya), Apple Logic Studio v2.1 from P0084359, transferred from W#20101389 Apple Final Cut Studio v3 from P0082160, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:7D:10:F6
	Wireless NIC	28:37:37:0A:32:4F
	Bluetooth NIC	B8:8D:12:45:C8:4A

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Mar 30, 2018 09:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Mar 16, 2018 04:21 PM	**This is an outgoing email** Hi Daniel, #66277 Description: 3/9 at 9am MAC UPDATE for Motion classroom I returned the Mac Mini to the shelf in 103a. I put the Mac Pro back in 104a. The 103 Mac Pro is still having issues we are still trying to fix it.	Add Attachment Public
Bradley Karkanen	Mar 16, 2018 10:44 AM	**This is an outgoing email** Hi Daniel, I need some additional information regarding service request #66277 Description: 3/9 at 9am MAC UPDATE for Motion classroom The machine from 103 is still refusing to turn on randomly. I replaced the little battery on the motherboard and I will keep testing it. The 104 machine and the Mac Mini are ready to be returned.	Add Attachment Public
Bradley Karkanen	Mar 16, 2018 10:42 AM	Replaced the CMOS battery will continue watching for problems.	Add Attachment
Bradley Karkanen	Mar 15, 2018 03:36 PM	Possibly having hardware issues. Currently trying to figure it out.	Add Attachment
Bradley Karkanen	Mar 12, 2018 08:03 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Mar 09, 2018 12:28 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	Mar 09, 2018 12:28 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	Mar 09, 2018 12:28 PM	Please enroll in JAMF and make sure they are named right	Add Attachment
Bradley Karkanen	Mar 09, 2018 12:22 PM	Please upgrade to 10.13 and install Adobe CC2107. Make sure the random freeware tools update as well.	Add Attachment
Bradley Karkanen	Mar 09, 2018 11:58 AM	Computer is on the Stand up desk.	Add Attachment
Bradley Karkanen	Mar 08, 2018 03:28 PM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Bradley Karkanen	Mar 08, 2018 03:27 PM	Priority changed from (4) Moderate Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	Jan 30, 2018 04:02 PM	Contact changed from Student Student to Daniel Tankersley.	Add Attachment
Bradley Karkanen	Jan 30, 2018 02:04 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Bradley Karkanen	Jan 19, 2018 04:58 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Jan 18, 2018 09:21 AM	W#20110391 running 10.7.3 Rendering Station #2	Add Attachment