Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Jan 18, 2018 09:23 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110391 (opens in a new window)	Bldg/Room	ITC 104A
	Service Tag		Description	Apple Mac Pro Two Quad-Core Intel Xeon #Z0LG
	Serial No.	H01470P3EUH	Location	Interactive/Motion Classroom- Rendering Station #2
	CPU	Two 2.4GHz Quad-Core Intel Xeon ¿Westmere¿
	OS	MAC OS X 10.13 (High Sierra)	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, Multitool installed(plug-in for Maya), Adobe Master Coll. CS6 from P0091311 JULY2013; UPDATE ADOBE TO ADOBECC201* package from Student Lab licensing JAN2017 SR62408 to match ITC labs
	Wired NIC	3C:07:54:7D:15:E7
	Wireless NIC	28:37:37:0A:2D:B5
	Bluetooth NIC	B8:8D:12:47:74:50

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Mar 16, 2018 04:15 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Bradley Karkanen	Mar 15, 2018 04:50 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Mar 15, 2018 04:50 PM	Everything should be good to go.	Add Attachment
Bradley Karkanen	Mar 15, 2018 03:36 PM	Almost done. Just downloading GarageBand library.	Add Attachment
Bradley Karkanen	Mar 12, 2018 08:04 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Mar 09, 2018 12:28 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Mar 09, 2018 12:28 PM	Please enroll in JAMF and make sure they are named right	Add Attachment
Bradley Karkanen	Mar 09, 2018 12:21 PM	Please upgrade to 10.13 and install Adobe CC2107. Make sure the random freeware tools update as well.	Add Attachment
Bradley Karkanen	Mar 09, 2018 11:58 AM	Copmuter is on the stand up desk by Paul's desk.	Add Attachment
Bradley Karkanen	Mar 08, 2018 03:28 PM	Wrong Button	Add Attachment
Bradley Karkanen	Mar 08, 2018 03:28 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Bradley Karkanen	Mar 08, 2018 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Mar 08, 2018 03:28 PM	Priority changed from (4) Moderate Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	Jan 30, 2018 02:04 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Bradley Karkanen	Jan 19, 2018 04:58 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Jan 18, 2018 09:23 AM	talk to Megan before doing this one!!!!! may have software compatibility problems	Add Attachment
Peter Puettmann	Jan 18, 2018 09:23 AM	W#20110391 running 10.7.3 Rendering Station #2	Add Attachment