Service Request Ticket - # 66280

Service Request Information

CONTACT Name Behmard, Hamid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2018 09:28 AM
Department Mathematics Phone 88869
Location Email behmarh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120654[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25K80C6DNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0088808, TRANSFERRING to new iMac W#20171006 JULY2017: MATLAB individual perpetual pc license(#171383)He has access online to install himself, Adobe Acrobat Pro 11 license P0089918, Camtasia for MAC v2.10.2 VISA20140600 MAY2015

Wired NIC 10:DD:B1:9D:DA:B7


Wireless NIC 8C:2D:AA:47:7B:25


Bluetooth NIC 8C:2D:AA:47:7B:26

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Feb 22, 2018 02:33 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Feb 22, 2018 01:54 PM 
Task reassigned to Bradley Karkanen.
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Erika Enriquez Feb 22, 2018 01:53 PM 
I put a MacBook 2014 something.... on Jamf
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Megan Thibeault Feb 22, 2018 10:42 AM 
Task reassigned to Erika Enriquez.
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Megan Thibeault Feb 22, 2018 10:42 AM 
Didn't you help him yesterday with the macbook?
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Bradley Karkanen Jan 22, 2018 04:52 PM 
iMac was upgraded to 10.11. There is also a MacBook not 
sure of the WOU number at this time
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Erika Enriquez Jan 18, 2018 04:23 PM 
****This is an outgoing email****
Hi Hamid,

I need some additional information regarding 
service request #66280

Description: MAC UPDATE for Hamid Behmard 

Sorry for the multiple messages I would also like 
to add that your computer will need to be backed 
up prior to the update. Also, depending on your 
machine or what OS it is running, this could take 
a while as well.
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Erika Enriquez Jan 18, 2018 02:50 PM 
****This is an outgoing email****
Hi Hamid,

I need some additional information regarding 
service request #66280

Description: MAC UPDATE for Hamid Behmard 

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thank you,
Erika
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Peter Puettmann Jan 18, 2018 09:28 AM 
W#20120654[Edit Inv] running 10.8.3
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