Service Request Ticket - # 66281

Service Request Information

CONTACT Name Baumgartner, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2018 09:30 AM
Department VP Academic Affairs/Provost Phone 88348
Location Email baumgare@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101410[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C02FMHNRDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.11 (El Capitan) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license from P0081051, TRANSFER to W#20161086 FEB2018: DataDesk 6.3 for MAC upgrade from VISA2011002901, Parallels Desktop 7 from P0084564, Camtasia for MAC Academic v2.3 from VISA2012003388; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66550

Wired NIC C8:2A:14:2B:82:4C


Wireless NIC E4:CE:8F:56:C3:51


Bluetooth NIC 04:0C:CE:26:C6:9D

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 26, 2018 10:36 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jan 26, 2018 10:12 AM 
Task reassigned to Bradley Karkanen.
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Shina Oladiti Jan 19, 2018 04:48 PM 
Task reassigned to Adeshina Oladiti.
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Yumin Chen Jan 19, 2018 11:44 AM 
Status changed from (1) Pending to (2) Scheduled
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Erika Enriquez Jan 18, 2018 04:58 PM 
Priority changed from (3) Priority to (2) High Priority.
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Erika Enriquez Jan 18, 2018 04:57 PM 
****This is an outgoing email****
Hi Erin,

We have scheduled you for Monday 1/22/18 at 2pm. 
Thank you so much for the quick response.

Erika
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Erika Enriquez Jan 18, 2018 04:23 PM 
****This is an outgoing email****
Hi Erin,

I need some additional information regarding 
service request #66281

Description: MAC UPDATE for Erin Baumgartner 

Sorry for the multiple messages I would also like 
to add that your computer will need to be backed 
up prior to the update. Also, depending on your 
machine or what OS it is running, this could take 
a while as well.
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Erika Enriquez Jan 18, 2018 02:51 PM 
****This is an outgoing email****
Hi Erin,

I need some additional information regarding 
service request #66281

Description: MAC UPDATE for Erin Baumgartner 

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thank you,
Erika
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Peter Puettmann Jan 18, 2018 09:30 AM 
W#20101410[Edit Inv] running 10.7.3
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