Status changed from (2) Scheduled to (5) Completed

Stopped by her office to deliver the laptop but
she is not in. The laptop is in the out box.

Left VM.

Task reassigned to Adeshina Oladiti.

W#20130383 is done and enroll to JAMF.

Task reassigned to Yumin Chen.

Please update both macs at the same time.

WOU#20140851

WOU#20130383

****This is an email****
Okay, I will have a tech their at 9:30 
tomorrow. Please make sure you back up your 
machine before the update.


Also, Is there a way I can get ahold of Katie 
to schedule a time with her or can we do both 
machines at the same time? 


Thank you,
Shandelle Pepper

****This is an email****
Hi Holli,

Would 9 am work tomorrow? The tech can look at 
your desktop issue while they are down there if 
you would like.


Shandelle

****This is an email****
Hi Holli,

Thank you for getting back to me. Would 
sometime this week work? Let me know what days 
and times work best for you and Ill see if that 
will work for us.



Thank you,
Shandelle Pepper

****This is an email****
Hi Holli,

I was wondering if we could set up a date and 
time after spring break to update your laptops.


Thank you,
Shandelle

****This is an email****
The update was done on my desktop...nothing on 
my laptop or my assistants laptop.  We are on 
the road today and also next week Wednesday-
Saturday.  Can it be done after that?

****This is an email****
I’m pretty sure they just updated mine a few weeks 
ago.  I got this same email and they came and 
fixed it

****This is an outgoing email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper

****This is an outgoing email****
Hi Holli,

I need some additional information regarding 
service request #66282

Description: MAC UPDATE for Womens Basketball 

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thank you,
Erika