Service Request Ticket - # 66283

Service Request Information

CONTACT Name Johnson, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2018 09:35 AM
Department Athletics Phone 88420
Location Email johnsonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090785[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. QP0061655PK Location PDR

CPU Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)


OS Unknown Software Microsoft Office for Mac 2008 from P0073888

Wired NIC D4:9A:20:DD:51:20


Wireless NIC D4:9A:20:5E:69:6B


Bluetooth NIC 64:B9:E8:E6:91:78

TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 19, 2018 04:55 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 19, 2018 04:47 PM 
Task reassigned to Bradley Karkanen.
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Shina Oladiti Jan 19, 2018 04:47 PM 
Upgrade from 10.10 to El-Captitan 10.12 and added
to Jamf.
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Erika Enriquez Jan 19, 2018 12:52 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Jan 19, 2018 10:22 AM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Jan 19, 2018 10:21 AM 
Task reassigned to Adeshina Oladiti.
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Erika Enriquez Jan 18, 2018 04:11 PM 
Priority changed from (3) Priority to (2) High Priority.
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Erika Enriquez Jan 18, 2018 02:52 PM 
****This is an outgoing email****
Hi Mike,

I need some additional information regarding 
service request #66283

Description: MAC UPDATE for Mike Johnson 

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thank you,
Erika
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Public
Peter Puettmann Jan 18, 2018 09:35 AM 
W#20090785[Edit Inv] running 10.6.2  
office is located in NPE 218 while cpu is in 213
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