Service Request Ticket - # 66284

Service Request Information

CONTACT Name Howard-Carpenter, Holli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2018 09:37 AM
Department Athletics Phone 88177
Location Email howardcarpenterh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090790[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. SQP0060ZV5PK Location PDR

CPU Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)


OS Unknown Software Microsoft Office for Mac 2008 from P0073888

Wired NIC D4:9A:20:D2:E8:34


Wireless NIC D4:9A:20:5E:B4:C2


Bluetooth NIC 64:B9:E8:E6:DC:C2


TECHS Submitted by Peter Puettmann Contact ppuett16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Feb 22, 2018 02:39 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Feb 16, 2018 08:46 AM
Task reassigned to Bradley Karkanen.
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Shandelle Plasker Feb 16, 2018 08:46 AM
This has been updated and Jamf is installed.
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Shandelle Plasker Feb 15, 2018 05:09 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Feb 15, 2018 04:58 PM
****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper
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Erika Enriquez Jan 18, 2018 04:24 PM
****This is an outgoing email****
Hi Holli,

I need some additional information regarding 
service request #66284

Description: MAC UPDATE for Holli Howard-
Carpenter 

Sorry for the multiple messages I would also like 
to add that your computer will need to be backed 
up prior to the update. Also, depending on your 
machine or what OS it is running, this could take 
a while as well.
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Public
Erika Enriquez Jan 18, 2018 02:52 PM
****This is an outgoing email****
Hi Holli,

I need some additional information regarding 
service request #66284

Description: MAC UPDATE for Holli Howard-
Carpenter 

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thank you,
Erika
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Public
Peter Puettmann Jan 18, 2018 09:37 AM
W#20090790[Edit Inv] running 10.6.2 
Location is possibly in NPE115. her office is 213 
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