Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Van Steeter, Mark	Date	Jan 18, 2018 10:00 AM
	Department	Social Science/ Geography and Sustainability	Phone	88855
	Location		Email	vanstem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120651 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80CEDNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0088808
	Wired NIC	10:DD:B1:9D:E9:23
	Wireless NIC	8C:2D:AA:47:7B:6F
	Bluetooth NIC	8C:2D:AA:47:7B:70

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 24, 2018 12:33 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Jan 24, 2018 11:42 AM	Task reassigned to Bradley Karkanen.	Add Attachment
John Rushing	Jan 24, 2018 11:42 AM	I updated OS to 10.10 then to 10.12.	Add Attachment
Shandelle Plasker	Jan 24, 2018 08:42 AM	Task reassigned to John Rushing.	Add Attachment
Kyle Arthenayake	Jan 22, 2018 08:01 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kyle Arthenayake	Jan 22, 2018 08:01 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kyle Arthenayake	Jan 22, 2018 08:01 AM	January 24th at 9am	Add Attachment
Erika Enriquez	Jan 18, 2018 04:24 PM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #66287 Description: MAC UPDATE for Mark Van Steeter Sorry for the multiple messages I would also like to add that your computer will need to be backed up prior to the update. Also, depending on your machine or what OS it is running, this could take a while as well.	Add Attachment Public
Erika Enriquez	Jan 18, 2018 02:53 PM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #66287 Description: MAC UPDATE for Mark Van Steeter We are needing to update mac machines due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/sd4h7n5hg6vxfrec Thank you, Erika	Add Attachment Public
Peter Puettmann	Jan 18, 2018 10:00 AM	W#20120651 running 10.8	Add Attachment