Service Request Ticket

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Service Request Information

CONTACT	Name	Henkels, Mark	Date	Jan 18, 2018 10:01 AM
	Department	Social Science	Phone	88544
	Location		Email	henkelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120661 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MK714CDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0088808
	Wired NIC	10:DD:B1:AA:41:DF
	Wireless NIC	4C:8D:79:EC:10:4C
	Bluetooth NIC	4C:8D:79:EC:10:4D

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 20, 2018 09:25 AM	loaner W#20101418	Add Attachment
Brighton Bohnenkamp	Feb 19, 2018 02:34 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Brighton Bohnenkamp	Feb 19, 2018 02:34 PM	Picked up	Add Attachment
Erika Enriquez	Feb 16, 2018 09:20 AM	Task reassigned to Service Request Desk.	Add Attachment
Erika Enriquez	Feb 16, 2018 09:20 AM	in the out box... he will pick up on monday	Add Attachment
Gino Salazar	Feb 15, 2018 02:03 PM	Task reassigned to Erika Enriquez.	Add Attachment
Gino Salazar	Feb 15, 2018 01:02 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Yumin Chen	Feb 01, 2018 11:44 AM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Feb 01, 2018 11:34 AM	He is not available on 2/1 11am, he will schedule another time.	Add Attachment
Megan Thibeault	Feb 01, 2018 07:46 AM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Jan 25, 2018 11:18 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Erika Enriquez	Jan 19, 2018 04:54 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Erika Enriquez	Jan 18, 2018 04:24 PM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #66288 Description: MAC UPDATE for Mark Henkels Sorry for the multiple messages I would also like to add that your computer will need to be backed up prior to the update. Also, depending on your machine or what OS it is running, this could take a while as well.	Add Attachment Public
Erika Enriquez	Jan 18, 2018 02:54 PM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #66288 Description: MAC UPDATE for Mark Henkels We are needing to update mac machines due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/sd4h7n5hg6vxfrec Thank you, Erika	Add Attachment Public
Peter Puettmann	Jan 18, 2018 10:01 AM	W#20120661 running 10.8.4	Add Attachment