Service Request Ticket

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Service Request Information

CONTACT	Name	Ancheta, Steve	Date	Jan 18, 2018 10:17 AM
	Department	Athletics	Phone	88295
	Location		Email	anchetas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090359 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP9190380TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641
	Wired NIC	00:25:4B:AF:93:88
	Wireless NIC	00:24:36:B5:3B:26
	Bluetooth NIC	00:25:00:CB:33:83

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 19, 2018 04:56 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jan 19, 2018 04:47 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Jan 19, 2018 04:26 PM	Upgrade to 10.13, added the computer to Jamf.	Add Attachment
Shina Oladiti	Jan 19, 2018 10:22 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Shina Oladiti	Jan 19, 2018 10:22 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jan 19, 2018 10:20 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Erika Enriquez	Jan 18, 2018 04:25 PM	**This is an outgoing email** Hi Steve, I need some additional information regarding service request #66289 Description: MAC UPDATE for Steve Ancheta Sorry for the multiple messages I would also like to add that your computer will need to be backed up prior to the update. Also, depending on your machine or what OS it is running, this could take a while as well.	Add Attachment Public
Erika Enriquez	Jan 18, 2018 02:54 PM	**This is an outgoing email** Hi Steve, I need some additional information regarding service request #66289 Description: MAC UPDATE for Steve Ancheta We are needing to update mac machines due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/sd4h7n5hg6vxfrec Thank you, Erika	Add Attachment Public
Peter Puettmann	Jan 18, 2018 10:17 AM	W#20090359 running 10.9.5 location unsure. either NPE217 or 210	Add Attachment