Service Request Ticket

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Service Request Information

CONTACT	Name	Carpenter, Ryan	Date	Jan 18, 2018 10:34 AM
	Department	Athletics	Phone	88260
	Location		Email	carpenterr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090353 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP91901A0TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:25:4B:9D:90:48
	Wireless NIC	00:24:36:B5:3F:1E
	Bluetooth NIC	00:25:00:C0:DB:9D

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 21, 2018 01:36 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shina Oladiti	Aug 21, 2018 01:36 PM	Install Office and Sophos.	Add Attachment
Shina Oladiti	Aug 21, 2018 01:36 PM	Upgrade to El Capitan.	Add Attachment
Shina Oladiti	Aug 21, 2018 11:28 AM	Installing OS presently.	Add Attachment
Megan Thibeault	Aug 21, 2018 09:36 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Aug 21, 2018 09:36 AM	Can you try and find this machine, not sure if Ryan is the correct contact now.	Add Attachment
Erika Enriquez	Jul 06, 2018 01:51 PM	**This is an outgoing email** Hi Ryan, I need some additional information regarding service request #66290 Description: MAC UPDATE for Ryan Carpenter We are needing to update your Mac machine due to a security flaw. Please let us know of a time you are available for us to do this. Thank you, Erika	Add Attachment Public
Erika Enriquez	Jul 06, 2018 01:42 PM	**This is an outgoing email** Hi Ryan, I need some additional information regarding service request #66290 Description: MAC UPDATE for Ryan Carpenter We are needing to update your Mac machine due to a security flaw. Please let us know of a time you are available for us to do this. Thank you, Erika	Add Attachment Public
Shandelle Plasker	Mar 16, 2018 03:30 PM	**This is an email** Hello, This is a reminder that we need you to take a moment to fill out the MAC Update Doodle Scheduling form. We are needing to update your Mac machine due to a security flaw. Your machine needs to be running OS X 10.11 or higher. The update can take one to two hours depending on what OS X you are running. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please put as much availability as possible. We will get back to you with a schedule confirmation. Please reply all if you have any questions. Scheduling form: https://doodle.com/poll/grw8inrw6uiq28sy Reminder: Please back up your Mac machine to the H drive prior to the tech's arrival once we have scheduled with you. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Feb 15, 2018 04:59 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Feb 15, 2018 04:59 PM	**This is an email** Hello, We are needing to update your Mac machine due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please put as much availability as possible. We will get back to you with a schedule confirmation. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/grw8inrw6uiq28sy Also, Please do not forget to back up your machine to your H drive prior to our arrival. Thank you, Shandelle Pepper	Add Attachment
Erika Enriquez	Jan 18, 2018 04:25 PM	**This is an outgoing email** Hi Ryan, I need some additional information regarding service request #66290 Description: MAC UPDATE for Ryan Carpenter Sorry for the multiple messages I would also like to add that your computer will need to be backed up prior to the update. Also, depending on your machine or what OS it is running, this could take a while as well.	Add Attachment Public
Erika Enriquez	Jan 18, 2018 02:55 PM	**This is an outgoing email** Hi Ryan, I need some additional information regarding service request #66290 Description: MAC UPDATE for Ryan Carpenter We are needing to update mac machines due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/sd4h7n5hg6vxfrec Thank you, Erika	Add Attachment Public
Peter Puettmann	Jan 18, 2018 10:34 AM	W#20090353 running 10.9.5	Add Attachment