Service Request Ticket

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Service Request Information

CONTACT	Name	Harris, Brian	Date	Jan 18, 2018 10:43 AM
	Department	Health & Exercise Science	Phone	88516
	Location		Email	harrisb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100071 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
	Serial No.	W803233PDNM	Location	PDR 2023 Giveaway
	CPU	Intel Core i3(3.06GHz, 4MB L3)
	OS	Unknown	Software	Apple Final Cut Express ordered with systems S# LISTED ON T DRIVE, Microsoft Office for Mac 2008 from P0076561, Adobe Master Coll. CS5 MAC P007684, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	C4:2C:03:2C:05:73
	Wireless NIC	D8:30:62:64:F8:9C
	Bluetooth NIC	D8:A2:5E:89:60:3F

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 25, 2018 01:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 25, 2018 10:42 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Jan 25, 2018 10:42 AM	updated to EL CAPITAN. only for you Bradley Karkarkarkanen	Add Attachment
Bradley Karkanen	Jan 19, 2018 02:52 PM	Task reassigned to Peter Puettmann.	Add Attachment
Erika Enriquez	Jan 19, 2018 01:40 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Jan 19, 2018 12:59 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Erika Enriquez	Jan 18, 2018 04:25 PM	**This is an outgoing email** Hi Brian, I need some additional information regarding service request #66293 Description: MAC UPDATE for Brian Harris Sorry for the multiple messages I would also like to add that your computer will need to be backed up prior to the update. Also, depending on your machine or what OS it is running, this could take a while as well.	Add Attachment Public
Erika Enriquez	Jan 18, 2018 02:59 PM	**This is an outgoing email** Hi Brian, I need some additional information regarding service request #66293 Description: MAC UPDATE for Brian Harris We are needing to update mac machines due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/sd4h7n5hg6vxfrec Thank you, Erika	Add Attachment Public
Peter Puettmann	Jan 18, 2018 10:43 AM	W#20100071 running 10.8.5 location is unsure, either OPE106 or HWC130	Add Attachment