Service Request Ticket

Service Request Information

CONTACT	Name	Lopez-Cruz, Marlene	Date	Jan 18, 2018 12:37 PM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	lopezcruzm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121296 (opens in a new window)	Bldg/Room	ITC 003D
	Service Tag		Description	Apple iMac 27-inch, Intel i5 2.9GHz Quad #Z0MR
	Serial No.	D25KW056DNMN	Location	Storage in 003
	CPU	Intel Core i5(2.9GHz, 6MB L3)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090672, Adobe CS6 Design&Web Prem MAC from P0090672
	Wired NIC	10:DD:B1:D4:25:F4
	Wireless NIC	EC:35:86:48:12:80
	Bluetooth NIC	EC:35:86:48:12:81

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 18, 2018 04:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 18, 2018 04:56 PM	Deleting the User profile fixed it!	Add Attachment
Gino Salazar	Jan 18, 2018 03:16 PM	PRAMing it fixed that but I'm going to check again at 4:30 just to double check and make sure the other user who uses it doesn't have any other problems	Add Attachment
Gino Salazar	Jan 18, 2018 03:14 PM	Marlene called because the ucsadmin profile was asking for a password so they couldn't log into the computer. It just needed a restart for her to log in, when she logged in the screen on the computer showed weird colors.	Add Attachment
Gino Salazar	Jan 18, 2018 03:09 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gino Salazar	Jan 18, 2018 01:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 18, 2018 01:22 PM	Upgraded the OS and the problem went away.	Add Attachment
Gino Salazar	Jan 18, 2018 12:41 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Natalie Plasker	Jan 18, 2018 12:37 PM	The computer was running really slow, so they tried restarting the machine. When it turned back on there is just a black screen.	Add Attachment