Service Request Ticket - # 66300

Service Request Information

CONTACT Name Toray, Tamina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2018 12:52 PM
Department Behavioral Sciences Division Phone 88712
Location Email torayt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131025[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR211F8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:D5:7D:2C


Wireless NIC 88:63:DF:8C:13:01


Bluetooth NIC 88:63:DF:8C:13:02

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 19, 2018 03:38 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jan 19, 2018 03:38 PM 
Reinstalled Microsoft. And it’s working now.
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Shina Oladiti Jan 19, 2018 02:35 PM 
Her iMac was not on Jamf, i added it to Jamf.
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Shina Oladiti Jan 19, 2018 01:20 PM 
Stopped by Linda’ S office but she stepped out presently. She 
will be back by 2pm.
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Megan Thibeault Jan 19, 2018 10:34 AM 
Task reassigned to Adeshina Oladiti.
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Erika Enriquez Jan 19, 2018 10:16 AM 
Task reassigned to UCS Tech.
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Erika Enriquez Jan 19, 2018 10:16 AM 
****This is an email****
Please have a tech come by tomorrow - ask LInda Kunze in 
the main office to unlock my door (Todd 336)
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Erika Enriquez Jan 18, 2018 02:17 PM 
****This is an outgoing email****
Hi Tamina,

I need some additional information regarding 
service request #66300

Description: *after 2*word doesn't save

We would like to know when you would like a tech 
to head over there. They went, and there was no 
one there. 

Thank you,
Erika
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Public
Erika Enriquez Jan 18, 2018 02:07 PM 
Task reassigned to Erika Enriquez.
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Kyle Arthenayake Jan 18, 2018 12:52 PM 
After recent Microsoft Office update an error code
is showing up and giving the user troubles. The
error code is listed below 
word can not open existing file
(/users/torat/librarygroup/container)
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