Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Michael	Date	Jan 18, 2018 01:03 PM
	Department		Phone	88043
	Location		Email	smithmj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20160787 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Microsoft Surface Pro 4 - 256GB/Intel Core i5/256GB/8GB Ram
	Serial No.	002815570553	Location	Tech - Moshe Martinez
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAR2017; Microsoft Project Standard 2016 P0106243 JAN2018 SR#66301; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019,
	Wireless NIC	BC:83:85:22:AC:03
	Bluetooth NIC	BC:83:85:22:AC:04

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Jan 18, 2018 03:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Jan 18, 2018 03:49 PM	installed	Add Attachment
Erika Enriquez	Jan 18, 2018 02:04 PM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #66301 Description: INSTALL Microsoft Project 2016 Standard on Surface Pro 4 W#20160787 for Michael Smith (order#10173) We were just wondering when it would be a good time to do this for you? Thank you, Erika	Add Attachment Public
Erika Enriquez	Jan 18, 2018 02:02 PM	Task reassigned to Erika Enriquez.	Add Attachment
Tricia Flaherty	Jan 18, 2018 01:03 PM	Microsoft Project 2016 standard needs to be installed on on Surface Pro 4 tablet W#20160787 installer and Serial key can be found here: T:\Microsoft\Project\ProjectStandard2016	Add Attachment