Service Request Ticket - # 66302

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 18, 2018 01:33 PM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20140568[Edit Inv] (opens in a new window) Bldg/Room NS 218A
Service Tag Description Epson WorkForce DS-6500 Document Scanner #B11B205221
Serial No. PWTZ003793 Location Scanner
TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 12, 2018 03:36 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 12, 2018 03:36 PM 
We installed a new version of adobe. Seems to be 
working a lot better.
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Shandelle Plasker Feb 06, 2018 02:32 PM 
I found out that they are having issues 
scanning with Adobe 9. Adobe errors out with 
updates as well. The scanner program scans 
great so I told him to use that for now. I will 
try uninstalling and reinstalling the adobe 
product.
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Shandelle Plasker Jan 19, 2018 05:11 PM 
Fixed 20150518[Edit Inv]. Had to reinstall the scan 
software. I have 20140568[Edit Inv] at my desk to 
troubleshoot on Monday.
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Shandelle Plasker Jan 18, 2018 01:45 PM 
Task reassigned to Shandelle Pepper.
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Natalie Plasker Jan 18, 2018 01:33 PM 
There are 2 scanners in NS 218, and they are
having multiple issues. They are freezing, saying
that the scanner is not available, and only
scanning one side of the paper. 
20150518[Edit Inv]
20140568[Edit Inv]
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