Service Request Ticket

Service Request Information

CONTACT	Name	Mercer, Heather	Date	Jan 18, 2018 01:34 PM
	Department	Human Resources	Phone	88963
	Location		Email	mercerh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130520 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WMBFZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WMBFZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66669;
	Wired NIC	F8:B1:56:C5:A6:17

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Jan 19, 2018 04:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 18, 2018 02:48 PM	Task reassigned to Erika Enriquez.	Add Attachment
Gino Salazar	Jan 18, 2018 02:48 PM	Im sticking it rn, the imaging process should be finished by the time I leave today but if not ill let you know.	Add Attachment
Gino Salazar	Jan 18, 2018 02:39 PM		Add Attachment
Gino Salazar	Jan 18, 2018 01:59 PM	After going up there it turns out they want their computer reimaged. I'm setting up loaner 20120936	Add Attachment
Gino Salazar	Jan 18, 2018 01:43 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Natalie Plasker	Jan 18, 2018 01:34 PM	A computer in Admin 305 need adobe acrobat installed.They are available for the rest of the day.	Add Attachment