Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Michael	Date	Jan 18, 2018 03:31 PM
	Department	Human Resources	Phone	88490
	Location		Email	brownmi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160954 (opens in a new window)	Bldg/Room	AD 306
	Service Tag	1533LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1533LH2	Location	Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:Asure ID v7 P0087232(swapped S# please read txt file notes);
	Wired NIC	50:9A:4C:46:0B:94

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 07, 2018 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Mar 07, 2018 08:22 AM	Computer was delivered on 3/6/18 and I trained Michael on how to operate the new software.	Add Attachment
John Rushing	Mar 05, 2018 10:27 AM	Sent email to deliver/Test printer.	Add Attachment
John Rushing	Feb 13, 2018 02:53 PM	Computer has been images and AsureID has been installed. I setup/configured the database for the new software. Working on new Template for the ID cards.	Add Attachment
John Rushing	Feb 12, 2018 11:47 AM	Imaging the computer now.	Add Attachment
Tricia Flaherty	Jan 18, 2018 03:31 PM	OptiPlex 7040 W#20160954 & monitor W#20161011 to AD305 to replace old ID card station W#20110925 (also they have old XP station still W#20090931 that the W#20110925 was suppose to replace awhile ago. The new station will need to have Asure ID v7 P0087232 transferred to it but please read the notes in the text file completely as there was a swap of S#'s that is noted in the text file. T:\AsureID_HIDglobal	Add Attachment