Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Finch, Rhys	Date	Jan 19, 2018 10:30 AM
	Department	Student Media	Phone	89697
	Location		Email	finchr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101080 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	SC02FG8BBDHJF	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	Unknown	Software	Microsoft Office for Mac 2011 license from P0080174, Adobe Design Prem CS5 for MAC license from P0080174
	Wired NIC	C8:2A:14:1C:83:53
	Wireless NIC	10:9A:DD:A3:A7:7A
	Bluetooth NIC	44:2A:60:D2:8E:F4

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 23, 2020 09:35 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
John Rushing	Feb 22, 2018 03:10 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
John Rushing	Feb 22, 2018 03:09 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
John Rushing	Feb 22, 2018 03:09 PM	This is the radio station computer. He wants to get his other computer going before messing with this one.	Add Attachment
Shandelle Plasker	Feb 19, 2018 02:11 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Shandelle Plasker	Feb 16, 2018 03:13 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Feb 16, 2018 03:13 PM	**This is an email** Shandelle, Absolutely. I'll see you next Thursday at 9 a.m.!	Add Attachment
Shandelle Plasker	Feb 16, 2018 01:59 PM	**This is an email** Hi Rhys, Can we do Thursday at 9 a.m.? We have two machines we are needing to update. This may take up to two hours. Make sure to back any files you have on the desktop to your H drive or a USB stick. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Feb 16, 2018 01:55 PM	**This is an email** Hi Shandelle, Sorry about that; I must have been elsewhere on campus. I'll be in on Monday from 9 a.m. - 3 p.m. and 4 - 6 p.m. and on Tuesday from 10 a.m. - 2 p.m. and 3-8:30 p.m. On Thursday, I'm around all day 8 a.m. - 5 p.m. Let me know if any of those work for y'all. Thank you!	Add Attachment
Shandelle Plasker	Feb 15, 2018 03:31 PM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Feb 15, 2018 03:31 PM	**This is an outgoing email** Hi Rhys, I am emailing you regarding Service Request number 66311 and Service Request number 66310. You scheduled for these Service Request for February 1st but we must have missed you since you were not in your office. Is there a time next week that you will be in your office for us to do these tasks. Thank you, Shandelle Pepper	Add Attachment
John Rushing	Feb 14, 2018 08:46 AM	Task reassigned to UCS Tech.	Add Attachment
John Rushing	Feb 14, 2018 08:45 AM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
John Rushing	Feb 01, 2018 09:35 AM	I stopped by at 8:30am and they were closed so I called and left a message with Rhys Finch.	Add Attachment
Megan Thibeault	Feb 01, 2018 07:25 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 25, 2018 11:17 AM	Priority changed from (5) Low Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Jan 23, 2018 09:49 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 23, 2018 08:41 AM	Priority changed from (2) High Priority to (5) Low Priority.	Add Attachment
Bradley Karkanen	Jan 22, 2018 09:27 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jan 22, 2018 09:27 AM	The building was locked and all the lights were off.	Add Attachment
Erika Enriquez	Jan 19, 2018 01:41 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Jan 19, 2018 12:51 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Jan 19, 2018 10:45 AM	**This is an outgoing email** Hi Rhys, I need some additional information regarding service request #66311 Description: MAC Update for Western Oregon Journal in Student Media Sorry for the multiple messages I would also like to add that your computer will need to be backed up prior to the update. Also, depending on your machine or what OS it is running, this could take a while as well. Thank you, Adeshina	Add Attachment Public
Shina Oladiti	Jan 19, 2018 10:44 AM	**This is an outgoing email** Hi Rhys, I need some additional information regarding service request #66311 Description: MAC Update for Western Oregon Journal in Student Media We are needing to update mac machines due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/sd4h7n5hg6vxfrec Thank you, Adeshina	Add Attachment Public
Shina Oladiti	Jan 19, 2018 10:43 AM	Contact changed from Student Student to Rhys Finch.	Add Attachment
Bradley Karkanen	Jan 19, 2018 10:31 AM	W20101081 HAS THE SAME INFO PLEASE UPDATE AT THE SAME TIME.	Add Attachment
Bradley Karkanen	Jan 19, 2018 10:30 AM	SCCM Shows 10.6.8. Not in Jamf. No specific user info	Add Attachment