Service Request Ticket - # 66314

Service Request Information

CONTACT Name Dicken, Cynthia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 10:41 AM
Department Creative Arts/Music Phone 88437
Location Email dickenc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101423[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C02FW1QKBH2G Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 std MAC from P0081051; Finale loaded Date and Who did it unk?

Wired NIC C8:2A:14:4A:84:47


Wireless NIC E4:CE:8F:33:D9:A8


Bluetooth NIC E4:CE:8F:33:D9:A9

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 30, 2018 02:02 PM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Jan 30, 2018 01:23 PM 
Task reassigned to Bradley Karkanen.
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John Rushing Jan 30, 2018 01:22 PM 
updated to 10.11.6 and added to JAMF.
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Megan Thibeault Jan 29, 2018 04:10 PM 
Task reassigned to John Rushing.
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Peter Puettmann Jan 19, 2018 01:53 PM 
Status changed from (1) Pending to (2) Scheduled
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Erika Enriquez Jan 19, 2018 12:16 PM 
Priority changed from (3) Priority to (2) High Priority.
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Yumin Chen Jan 19, 2018 11:11 AM 
****This is an outgoing email****
Hi Cindy,

I need some additional information regarding 
service request #66314

Description: MAC Update for Cindy Dicken

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thanks!
Yumin
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Public
Bradley Karkanen Jan 19, 2018 10:41 AM 
Jamf shows 10.10.5
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