Service Request Ticket - # 66316

Service Request Information

CONTACT Name EXC, ASWOU   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 10:49 AM
Department ASWOU Phone 88555
Location Email aswoupresident@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110310[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
Serial No. C02GD5ETDRJC Location Paula Taylor

CPU Intel Core i7(2.0GHz quad, 6MB L3 cache)


OS Unknown Software MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), Windows 7 Pro license(dualboot) from P0082240,MS Office for MAC 2011 & MS Office Pro Plus 2010 from P0082232

Wired NIC 3C:07:54:21:53:D6


Wireless NIC 60:C5:47:8F:9F:A6


Bluetooth NIC 60:C5:47:8F:9F:A7

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Feb 22, 2018 02:34 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Shina Oladiti Feb 21, 2018 11:50 AM 
Task reassigned to Bradley Karkanen.
 Add Attachment
Shina Oladiti Feb 21, 2018 11:49 AM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Shina Oladiti Feb 21, 2018 11:49 AM 
Upgraded to 10.12. and its on Jamf
 Add Attachment
Shina Oladiti Feb 21, 2018 11:20 AM 
Task reassigned to Bradley Karkanen.
 Add Attachment
Shina Oladiti Feb 21, 2018 11:17 AM 
Upgraded to 10.12. and its on Jamf
 Add Attachment
Shina Oladiti Feb 20, 2018 09:19 AM 
Now trying to put it on 10.12
 Add Attachment
Shina Oladiti Feb 19, 2018 03:55 PM 
Upgraded to 10.11
 Add Attachment
Shina Oladiti Feb 19, 2018 02:25 PM 
Working on upgrade now.
 Add Attachment
Shandelle Plasker Feb 16, 2018 04:38 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
 Add Attachment
Shandelle Plasker Feb 16, 2018 04:38 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
 Add Attachment
Shandelle Plasker Feb 16, 2018 04:38 PM 
Shina can you please do this on Monday at 1PM.
 Add Attachment
Shandelle Plasker Feb 16, 2018 04:37 PM 
****This is an email****
Hi Jessica,

Perfect! I will have someone down their on 
Monday (2/19) at 1 pm to do this.

Please remember to back up the machine if there 
is anything important on it.


Thank you,
Shandelle Pepper
 Add Attachment
Shandelle Plasker Feb 16, 2018 04:34 PM 
****This is an email****
Hi Shandelle!

Anytime that works for you all will work for 
us! If there are not any students in the 
office, our office coordinator, Chelsie 
Broussard, can open the office!

Thank you!
 Add Attachment
Shandelle Plasker Feb 15, 2018 03:02 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Shandelle Plasker Feb 15, 2018 03:02 PM 
****This is an outgoing email****
Hi ASWOU EXC,

We are emailing you regarding a service request 
that we had to reschedule. (#66316).

I was wondering if there was a time tomorrow or 
next week that we can come down for this task. 


Thank you,
Shandelle Pepper
 Add Attachment
Megan Thibeault Feb 14, 2018 08:40 AM 
Priority changed from (2) High Priority to (4) Moderate Priority.
 Add Attachment
Megan Thibeault Feb 08, 2018 11:04 AM 
Status changed from (2) Scheduled to (1) Pending
 Add Attachment
Megan Thibeault Feb 08, 2018 11:04 AM 
****This is an outgoing email****
Hi ASWOU EXC,

We were just emailing you regarding a service
request that we have for you. (#66316)

*2/9 @1* MAC Update for ASWOU Pres.

Is there any way we can reschedule this for next
week? UCS has to move SEP and Advising today and
tomorrow so unfortunately, we will not be able to
come by today. Sorry for the inconvenience. 

Thanks,
Megan Eichler
 Add Attachment
Public
Kyle Arthenayake Feb 07, 2018 08:48 AM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Kyle Arthenayake Feb 07, 2018 08:48 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Yumin Chen Jan 19, 2018 11:40 AM 
****This is an outgoing email****
Hi ASWOU EXC,

I need some additional information regarding 
service request #66316

Description: MAC Update for ASWOU Pres.

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thanks!
Yumin
 Add Attachment
Public
Bradley Karkanen Jan 19, 2018 10:49 AM 
Jamf shows 10.10.5
 Add Attachment