Service Request Ticket - # 66324

Service Request Information

CONTACT Name Huston, Shaun   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 10:57 AM
Department Social Science Phone 88296
Location Email hustons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MKV1ZTDV30 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D9:BE:CB


Wireless NIC 88:1F:A1:21:97:1A


Bluetooth NIC 88:1F:A1:21:97:1B

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

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Entered by Date Memo
Bradley Karkanen Jan 23, 2018 04:43 PM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Jan 23, 2018 04:43 PM 
Added the Machine to Jamf and upgraded his Office.
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Megan Thibeault Jan 23, 2018 01:35 PM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Jan 23, 2018 09:17 AM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Jan 23, 2018 09:16 AM 
Just add him to JAMF
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Megan Thibeault Jan 23, 2018 09:03 AM 
****This is an email****
If it’s only ten minutes, we could do it today at
around 3:45 (I have a meeting with a student in my
office at 3:15, but I think we should be done
around 3:45). Or we could do it tomorrow between
11-1 when I have office hours scheduled. The next
best days and times would be next Tuesday starting
at noon.
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Megan Thibeault Jan 23, 2018 09:00 AM 
****This is an email****
Sorry. I have multiple meetings starting at 2. I
think we will need to schedule for a different day
and time. Could you tell me how long this job will
take? As I replied previously, I am already
running OS X 10.12. So, there is no need to update
my OS. You will only need to do whatever the other
part of this job is.

Shaun Huston
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Megan Thibeault Jan 23, 2018 07:56 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jan 23, 2018 07:55 AM 
****This is an outgoing email****
Hi Shaun,

We were just following up with you regarding a
service request that we have for you.  (#66324)

Description: ***1/23 at 1pm*** Mac Update Shaun Huston

We were wondering if you would be available at 2
pm today? We are short staffed today, if 2 pm or
later doesn't work please let me know what works
best for you. Sorry for the inconvenience. 

Thanks,
Megan Eichler
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Erika Enriquez Jan 19, 2018 04:51 PM 
Priority changed from (1) Highest Priority to (2) High Priority.
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Kyle Arthenayake Jan 19, 2018 01:15 PM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Jan 19, 2018 01:15 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Yumin Chen Jan 19, 2018 12:32 PM 
The laptop is current running OS X 10.12.6
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Yumin Chen Jan 19, 2018 11:41 AM 
****This is an outgoing email****
Hi Shaun,

I need some additional information regarding 
service request #66324

Description: Mac Update Shaun Huston

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thanks!
Yumin
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Bradley Karkanen Jan 19, 2018 10:57 AM 
Not in Jamf. SCCM shows 10.8.5
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