Service Request Ticket - # 66325

Service Request Information

CONTACT Name Ward, Pam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 11:02 AM
Department College of Education Phone 89292
Location Email wardp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121225[Edit Inv] (opens in a new window) Bldg/Room RWEC 252
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV1F9DNML Location student worker

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D6:6A:CE


Wireless NIC EC:35:86:48:A7:D8


Bluetooth NIC EC:35:86:48:A7:D9

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Feb 01, 2018 02:28 PM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Feb 01, 2018 08:02 AM 
Task reassigned to Bradley Karkanen.
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John Rushing Feb 01, 2018 08:01 AM 
Upgraded both 20121225[Edit Inv] and 20150413[Edit Inv].  I added 
201212225 to JAMF.  20150413[Edit Inv] was already in JAMF.
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Megan Thibeault Jan 31, 2018 02:10 PM 
Task reassigned to John Rushing.
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Kyle Arthenayake Jan 19, 2018 01:38 PM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Jan 19, 2018 01:38 PM 
Priority changed from (3) Priority to (2) High Priority.
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Yumin Chen Jan 19, 2018 11:41 AM 
****This is an outgoing email****
Hi Pam,

I need some additional information regarding 
service request #66325

Description: Mac Update for Pam Ward

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thanks!
Yumin
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Public
Bradley Karkanen Jan 19, 2018 11:02 AM 
Not in Jamf. SCCM shows 10.8
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