Service Request Ticket - # 66327

Service Request Information

CONTACT Name Leadley, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 11:06 AM
Department Business/Economics Division Phone 88719
Location Email leadlej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121228[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV21UDNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D8:B7:43


Wireless NIC EC:35:86:51:BB:54


Bluetooth NIC EC:35:86:51:BB:55

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 29, 2018 02:59 PM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Jan 29, 2018 11:01 AM 
Task reassigned to Bradley Karkanen.
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John Rushing Jan 29, 2018 11:01 AM 
OS is 10.12.6, Its now on JAMF.  wants to wait on 
any upgrade due to some software he has that is no 
longer available.
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Megan Thibeault Jan 29, 2018 07:46 AM 
Task reassigned to John Rushing.
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Megan Thibeault Jan 29, 2018 07:46 AM 
Can you please take care of this one, Bradley has
a 10am meeting with me and no other techs are on,
if you are busy with something else please
reschedule with John.
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Yumin Chen Jan 23, 2018 10:40 AM 
Status changed from (1) Pending to (2) Scheduled
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Yumin Chen Jan 23, 2018 10:40 AM 
Priority changed from (3) Priority to (2) High Priority.
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Yumin Chen Jan 19, 2018 11:41 AM 
****This is an outgoing email****
Hi John,

I need some additional information regarding 
service request #66327

Description: Mac Update for John Leadley

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thanks!
Yumin
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Public
Bradley Karkanen Jan 19, 2018 11:06 AM 
Not in Jamf. SCCM shows 10.8.5
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