Service Request Ticket - # 66328

Service Request Information

CONTACT Name Brown, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 11:07 AM
Department Social Science Phone 88356
Location Email brownw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121233[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV1F2DNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:CD:48:C6


Wireless NIC EC:35:86:52:B8:04


Bluetooth NIC EC:35:86:52:B8:05

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 30, 2018 01:55 PM 
Status changed from (2) Scheduled to (5) Completed
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Bradley Karkanen Jan 29, 2018 02:55 PM 
Task reassigned to Bradley Karkanen.
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Kyle Arthenayake Jan 23, 2018 12:33 PM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Jan 23, 2018 10:52 AM 
Status changed from (2) Scheduled to (1) Pending
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Brighton Bohnenkamp Jan 23, 2018 08:42 AM 
emailed asking for more availability
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Erika Enriquez Jan 19, 2018 04:52 PM 
Priority changed from (1) Highest Priority to (2) High Priority.
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Kyle Arthenayake Jan 19, 2018 03:06 PM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Jan 19, 2018 03:06 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Yumin Chen Jan 19, 2018 11:41 AM 
****This is an outgoing email****
Hi William,

I need some additional information regarding 
service request #66328

Description: Mac update William Brown

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thanks!
Yumin
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Public
Bradley Karkanen Jan 19, 2018 11:07 AM 
Not in Jamf. SCCM shows 10.8.5
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