Service Request Ticket - # 66329

Service Request Information

CONTACT Name Tighe, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 11:09 AM
Department Criminal Justice Phone 14003
Location Email tighes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121236[Edit Inv] (opens in a new window) Bldg/Room MA 206
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2VSDNML Location Scott Tighe, TT Assoc Professor

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:CF:C5:A7


Wireless NIC EC:35:86:4E:E1:A2


Bluetooth NIC EC:35:86:4E:E1:A3


TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Peter Puettmann Nov 13, 2018 02:03 PM
Status changed from (4) On Hold to (5) Completed
Add Attachment
Peter Puettmann Sep 12, 2018 08:12 AM
Status changed from (1) Pending to (4) On Hold
Add Attachment
Peter Puettmann Sep 12, 2018 08:12 AM
Status changed from (7) Waiting for Contact to (4) On Hold
Add Attachment
Peter Puettmann Sep 12, 2018 08:12 AM
Priority changed from (4) Moderate Priority to (3) Priority.
Add Attachment
Peter Puettmann Aug 21, 2018 09:23 AM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Peter Puettmann Jul 10, 2018 08:10 AM
Priority changed from (2) High Priority to (4) Moderate Priority.
Add Attachment
Peter Puettmann Jul 10, 2018 08:10 AM
updated. will need to come back and give admin
rights and printers 
Add Attachment
Megan Thibeault Jul 09, 2018 08:46 AM
Task reassigned to Peter Puettmann.
Add Attachment
Megan Thibeault Jul 09, 2018 08:26 AM
Priority changed from (4) Moderate Priority to (2) High Priority.
Add Attachment
Erika Enriquez Jul 09, 2018 08:24 AM
Status changed from (7) Waiting for Contact to (1) Pending
Add Attachment
Erika Enriquez Jul 09, 2018 08:24 AM
****This is an email****
Hi Erika,

Anytime you would like; I'm in China until July 23, 2018.
Add Attachment
Erika Enriquez Jul 06, 2018 01:43 PM
****This is an outgoing email****
Hi Scott,

I need some additional information regarding
service request #66329

Description: Mac Update for Scott Tighe

We are needing to update your Mac machine due 
to a security flaw. Please let us know of a time
you are available for us to do this.


Thank you,
Erika
Add Attachment
Public
Shandelle Plasker Mar 16, 2018 03:31 PM
****This is an email****
Hello,

This is a reminder that we need you to take a 
moment to fill out the MAC Update Doodle 
Scheduling form.

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. The update can 
take one to two hours depending on what OS X 
you are running. I have uploaded a calendar in 
order for you to schedule a time for us to do 
this for you. Please put as much availability 
as possible. We will get back to you with a 
schedule confirmation. Please reply all if you 
have any questions.

Scheduling form: 
https://doodle.com/poll/grw8inrw6uiq28sy

Reminder: Please back up your Mac machine to 
the H drive prior to the tech's arrival once we 
have scheduled with you.

Thank you,
Shandelle Pepper
Add Attachment
Shandelle Plasker Feb 15, 2018 05:00 PM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Shandelle Plasker Feb 15, 2018 05:00 PM
****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper
Add Attachment
Yumin Chen Jan 19, 2018 11:43 AM
****This is an outgoing email****
Hi Scott,

I need some additional information regarding 
service request #66329

Description: Mac Update for Scott Tighe

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thanks!
Yumin
Add Attachment
Public
Bradley Karkanen Jan 19, 2018 11:09 AM
Not in Jamf. SCCM shows 10.8.5
Add Attachment