Service Request Ticket

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Service Request Information

CONTACT	Name	Neely, Kent	Date	Jan 19, 2018 11:20 AM
	Department	Creative Arts/Theater-Dance	Phone	89253
	Location		Email	neelyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161073 (opens in a new window)	Bldg/Room	APSC 501
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4NFJ1G9	Location	Native American Lounge
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:73:82
	Wireless NIC	98:9E:63:3A:B1:BC
	Bluetooth NIC	98:9E:63:3A:B1:BD

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 31, 2018 03:08 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Megan Thibeault	Jan 31, 2018 03:08 PM	done!	Add Attachment
Megan Thibeault	Jan 31, 2018 02:10 PM	Task reassigned to Megan Eichler.	Add Attachment
Gino Salazar	Jan 31, 2018 11:59 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 31, 2018 11:59 AM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Gino Salazar	Jan 31, 2018 11:58 AM	Okay so I set up his new computer, but he needs dropbox set up on it but I have class at 12, he is available from 2-4 today	Add Attachment
Gino Salazar	Jan 31, 2018 10:44 AM	Gonna check with him at 11:30 to see if his stuff is ready	Add Attachment
Gino Salazar	Jan 31, 2018 10:37 AM	Went over and non of his stuff was saved on the H drive.	Add Attachment
Megan Thibeault	Jan 31, 2018 09:31 AM	computer is in cart by my desk :)	Add Attachment
Megan Thibeault	Jan 31, 2018 07:52 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jan 30, 2018 01:17 PM	Task reassigned to Megan Eichler.	Add Attachment
Bradley Karkanen	Jan 29, 2018 08:09 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jan 29, 2018 08:09 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	Jan 27, 2018 05:43 PM	*This is email* The best time would be Wednesday, January 31 between 10:00 and noon. If that is not convenient, I will look for alternatives. Thanks, Kent	Add Attachment
Bradley Karkanen	Jan 25, 2018 02:12 PM	**This is an outgoing email** Hi Kent, I need some additional information regarding service request #66331 Description: GFA SETUP: Deliver Apple iMac 21.5-inch 4 to Rice 106 to repalce W#20121240 for Kent Neely When are you available for us to deliver your new computer?	Add Attachment Public
Bradley Karkanen	Jan 25, 2018 02:11 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jan 25, 2018 02:02 PM	Almost ready for delivery	Add Attachment
Bradley Karkanen	Jan 19, 2018 11:30 AM	On stand up desk imaging	Add Attachment
Tricia Flaherty	Jan 19, 2018 11:20 AM	iMac 21.5" W#20161073 to replace iMac W#20121240 for Kent Neely RA106 on counter ITC008 with GFA Setup form	Add Attachment