Service Request Ticket - # 66332

Service Request Information

CONTACT Name Bucy, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 11:22 AM
Department Education & Leadership Phone 88794
Location Email bucym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130444[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch, Intel i5 3.2GHz Quad #Z0PF
Serial No. D25LQ0UVF8J9 Location PDR

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0092619, [TRANSFER from W#20080824 and 20100344: Adobe Master Collection CS5 Mac from P0077589, Filemaker Pro 7 from P0053991, and Inspiration 7.6 from P0054076], Adobe Captivate v.8 license from P0096086; Adobe Captivate 10 (2017 release) UCS104112017007252;

Wired NIC 68:5B:35:9B:0B:1D


Wireless NIC C8:E0:EB:46:E2:AF


Bluetooth NIC C8:E0:EB:46:E2:B0

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 24, 2018 01:56 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 24, 2018 01:25 PM 
Task reassigned to Bradley Karkanen.
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Shina Oladiti Jan 24, 2018 01:25 PM 
Status changed from (2) Scheduled to (1) Pending
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Shina Oladiti Jan 24, 2018 01:24 PM 
Upgraded her OS from 10.8 to 10.12.
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Shina Oladiti Jan 24, 2018 11:08 AM 
****This is an outgoing email****
Hi Mary,

We were just following up with you regarding a
service request that we have for you.  (#66332)

Description: ***1/22 at 1pm****MAC Update for Mary
Bucy

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Adeshina Oladiti
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Shina Oladiti Jan 22, 2018 01:50 PM 
Backed up her files and add her computer to Jamf. Installing 
OS now, would check back on her.
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Shina Oladiti Jan 19, 2018 04:51 PM 
Task reassigned to Adeshina Oladiti.
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Peter Puettmann Jan 19, 2018 01:54 PM 
Status changed from (1) Pending to (2) Scheduled
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Erika Enriquez Jan 19, 2018 12:16 PM 
Priority changed from (3) Priority to (2) High Priority.
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Yumin Chen Jan 19, 2018 11:43 AM 
****This is an outgoing email****
Hi Mary,

I need some additional information regarding 
service request #66332

Description: MAC Update for Mary Bucy

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thanks!
Yumin
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Bradley Karkanen Jan 19, 2018 11:22 AM 
Not in Jamf. SCCM shows 10.8.5
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