Service Request Ticket - # 66333

Service Request Information

CONTACT Name Jensen, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 11:32 AM
Department Social Science/ History Phone 88318
Location Email jenseki@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130548[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM400KDV30 Location Going to PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:72:F1


Wireless NIC 60:03:08:EC:16:F6


Bluetooth NIC 60:03:08:EC:16:F7

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 24, 2018 01:56 PM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Jan 24, 2018 12:55 PM 
Task reassigned to Bradley Karkanen.
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John Rushing Jan 24, 2018 12:55 PM 
Her computer has been updated and added to JAMF.
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Megan Thibeault Jan 23, 2018 07:54 AM 
Task reassigned to John Rushing.
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Kyle Arthenayake Jan 22, 2018 08:05 AM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Jan 22, 2018 08:05 AM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Jan 22, 2018 08:05 AM 
January 23rd at 1 pm
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Yumin Chen Jan 19, 2018 11:43 AM 
****This is an outgoing email****
Hi Kimberly,

I need some additional information regarding 
service request #66333

Description: Mac Update for Kim Jensen

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thanks!
Yumin
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Public
Bradley Karkanen Jan 19, 2018 11:32 AM 
Not in Jamf. SCCM shows 10.8
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