Service Request Ticket - # 66334

Service Request Information

CONTACT Name Pettenger, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 11:33 AM
Department Social Science Phone 88301
Location Email pettengm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130549[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334UDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:93:D4


Wireless NIC 60:03:08:EB:AE:36


Bluetooth NIC 60:03:08:EB:AE:37

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jan 24, 2018 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Jan 24, 2018 11:13 AM 
She is all set up and good to go.
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Shandelle Plasker Jan 24, 2018 09:39 AM 
Task reassigned to Giovanni Salazar.
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Shandelle Plasker Jan 24, 2018 09:39 AM 
Please go down and do this once you clock in. I 
called her to let her know that you come in at 10 
so you may be 5 minutes late.
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Brighton Bohnenkamp Jan 23, 2018 10:41 AM 
Priority changed from (3) Priority to (2) High Priority.
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Yumin Chen Jan 19, 2018 11:43 AM 
****This is an outgoing email****
Hi Mary,

I need some additional information regarding 
service request #66334

Description: Mac Update for Mary Pettenger

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

Thanks!
Yumin
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Public
Bradley Karkanen Jan 19, 2018 11:33 AM 
Not in Jamf. SCCM shows 10.8.5
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