Service Request Ticket

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Service Request Information

CONTACT	Name	Pardew, Mickey	Date	Jan 19, 2018 11:34 AM
	Department	Deaf Studies and Professional Studies	Phone	88765
	Location		Email	pardewm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130555 (opens in a new window)	Bldg/Room	RWEC 118
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334FDV30	Location	Mickey Pardew, Primary Station
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0092993; Filemaker Pro v13 from P0097147
	Wired NIC	68:5B:35:B2:87:19
	Wireless NIC	60:03:08:EB:D3:C0
	Bluetooth NIC	60:03:08:EB:D3:C1

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 29, 2018 08:09 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Jan 26, 2018 01:49 PM	Task reassigned to Bradley Karkanen.	Add Attachment
John Rushing	Jan 26, 2018 01:48 PM	Added to JAMF and upgraded to 10.13.3.	Add Attachment
John Rushing	Jan 25, 2018 10:18 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 24, 2018 02:14 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 24, 2018 02:05 PM	**This is an email** Sorry I meant Friday 1/26 @11am.	Add Attachment
Megan Thibeault	Jan 24, 2018 02:04 PM	**This is an email** Mickey, Tomorrow 1/25 @ 11:00 am works great. Thanks, Megan	Add Attachment
Megan Thibeault	Jan 24, 2018 09:53 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 24, 2018 09:52 AM	**This is an outgoing email Hi Mickey, We were just following up with you regarding a service request that we have for you. (#66335) Description: 1/24 at 3pm*Mac Update for Mickey Pardew We were wondering if we could reschedule this, unfortunately, we have had employees out due to illness and are short staffed. Do you have time Thursday or Friday for us to come by? Sorry for the inconvenience. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Jan 24, 2018 09:51 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jan 22, 2018 01:24 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 22, 2018 01:09 PM	Went in to work with her. She hasn't backed up her files. I helped her back it up and have her reschedule for Wednesday.	Add Attachment
Shina Oladiti	Jan 19, 2018 05:01 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Jan 19, 2018 01:32 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Jan 19, 2018 01:32 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Yumin Chen	Jan 19, 2018 12:33 PM	His mac is running 10.11.6	Add Attachment
Yumin Chen	Jan 19, 2018 11:43 AM	**This is an outgoing email** Hi Mickey, I need some additional information regarding service request #66335 Description: Mac Update for Mickey Pardew We are needing to update mac machines due to a security flaw. Your machine needs to be running OS X 10.11 or higher. I have uploaded a calendar in order for you to schedule a time for us to do this for you. Please reply all if you have any questions. Here is the link where you can sign up. https://doodle.com/poll/sd4h7n5hg6vxfrec Thanks! Yumin	Add Attachment Public
Bradley Karkanen	Jan 19, 2018 11:34 AM	Not in Jamf. SCCM shows 10.9.2	Add Attachment