Service Request Ticket - # 66337

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 11:43 AM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130560[Edit Inv] (opens in a new window) Bldg/Room BELL 313
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334CDV30 Location Division laptop

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:86:4E


Wireless NIC 60:03:08:EB:D9:80


Bluetooth NIC 60:03:08:EB:D9:81

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

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Entered by Date Memo
Bradley Karkanen Jan 25, 2018 01:50 PM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Jan 25, 2018 08:39 AM 
Task reassigned to Bradley Karkanen.
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Peter Puettmann Jan 25, 2018 08:39 AM 
updated to 10.13.3
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Peter Puettmann Jan 23, 2018 10:50 AM 
its updating to High Sierra right now
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Peter Puettmann Jan 23, 2018 09:18 AM 
she requested to have it imaged. its in the office
on end of standup desk imaging
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Megan Thibeault Jan 23, 2018 07:53 AM 
Task reassigned to Peter Puettmann.
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Kyle Arthenayake Jan 22, 2018 08:56 AM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Jan 22, 2018 08:56 AM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Jan 22, 2018 08:56 AM 
January 23rd at 9am
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Shina Oladiti Jan 19, 2018 04:16 PM 
****This is an outgoing email****
Hi Karen,

I need some additional information regarding
service request #66337

Description: Mac update for HSS Division Laptop

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

I would also like to add that your computer will
need to be 
backed up prior to the update. Also, depending on
your 
machine or what OS it is running, this could take 
a while as well.

Thank you,
Adeshina
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Bradley Karkanen Jan 19, 2018 11:43 AM 
In Jamf says 10.10.5
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