Service Request Ticket - # 66338

Service Request Information

CONTACT Name Harden, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 11:45 AM
Department Creative Arts/Art Phone 88460
Location Email hardenm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130561[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334BDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:87:F0


Wireless NIC 60:03:08:EB:DB:82


Bluetooth NIC 60:03:08:EB:DB:83

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Feb 09, 2018 04:55 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Feb 09, 2018 04:55 PM 
Task reassigned to Bradley Karkanen.
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Shina Oladiti Jan 24, 2018 11:17 AM 
Sent her an email for time availability.
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Bradley Karkanen Jan 22, 2018 11:07 AM 
She is on 10.12.4 I had her run an update to 10.12.6 and 
added her to Jamf. Can we make sure her other software 
gets upgraded Office etc.
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Shina Oladiti Jan 19, 2018 04:16 PM 
****This is an outgoing email****
Hi Mary,

I need some additional information regarding
service request #66338

Description: Mac Update for Mary Harden

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

I would also like to add that your computer will
need to be 
backed up prior to the update. Also, depending on
your 
machine or what OS it is running, this could take 
a while as well.

Thank you,
Adeshina
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Public
Bradley Karkanen Jan 19, 2018 11:45 AM 
Not in Jamf. SCCM shows 10.9
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