Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Nail, Ike	Date	Jan 19, 2018 11:46 AM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161074 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4NGJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:73:38
	Wireless NIC	98:9E:63:3A:B9:58
	Bluetooth NIC	98:9E:63:3A:B9:59

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 24, 2018 08:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 24, 2018 08:12 AM	I sent him some info in an email on how to remote from a PC to his MAC.	Add Attachment
Gino Salazar	Jan 23, 2018 02:36 PM	Task reassigned to John Rushing.	Add Attachment
Gino Salazar	Jan 23, 2018 02:36 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Gino Salazar	Jan 23, 2018 02:36 PM	Hey John, I don't know if this is possible but he wants to be able to remote into his iMac.	Add Attachment
Gino Salazar	Jan 23, 2018 02:31 PM	Set his desktop up. He asked about saving some files from his laptop, lol its wrecked. Also, he wanted to know if there was a way for him to remote into his iMac from home. He wants to use Finale at home.	Add Attachment
Megan Thibeault	Jan 23, 2018 01:29 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Yumin Chen	Jan 23, 2018 01:07 PM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Jan 23, 2018 01:07 PM	Finale is installed.	Add Attachment
Yumin Chen	Jan 23, 2018 01:06 PM	Upgrading to High Sierra	Add Attachment
Megan Thibeault	Jan 23, 2018 11:23 AM	Task reassigned to Yumin Chen.	Add Attachment
Erika Enriquez	Jan 22, 2018 02:24 PM	imaging...	Add Attachment
Megan Thibeault	Jan 22, 2018 01:22 PM	Task reassigned to Erika Enriquez.	Add Attachment
Megan Thibeault	Jan 22, 2018 01:22 PM	please work on this when you are a tech	Add Attachment
Tricia Flaherty	Jan 22, 2018 12:08 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jan 22, 2018 12:08 PM	the new iMac is on inventory counter in ITC008 with GFA setup form	Add Attachment
Tricia Flaherty	Jan 22, 2018 12:08 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jan 22, 2018 12:08 PM	replace laptop W#20140662 with iMac desktop W#20161074 for Ike Nail; install Finale 2014 on new desktop. T:\Finale\Finale2014.x He does not have a loaner so the sooner this can happen the better.	Add Attachment
Peter Puettmann	Jan 19, 2018 02:12 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Peter Puettmann	Jan 19, 2018 02:12 PM	left vm explaining the situation	Add Attachment
Peter Puettmann	Jan 19, 2018 01:03 PM	i opened up the bottom of the laptop and it was pretty wet inside and some stuff corroded.	Add Attachment
Yumin Chen	Jan 19, 2018 12:06 PM	The Macbook is on the Tech counter	Add Attachment
Yumin Chen	Jan 19, 2018 12:05 PM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Jan 19, 2018 12:05 PM	Loaner W#20120659 Assigned.	Add Attachment
Peter Puettmann	Jan 19, 2018 12:02 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Jan 19, 2018 11:46 AM	Ike spilled coffee on keyboard and would like someone to take a look at it	Add Attachment