Task reassigned to Reggie Johnson.

Task reassigned to UCS Tech.

Status changed from (7) Waiting for Contact to (1) Pending

****This is an outgoing email****
Hi Camila,

I need some additional information regarding
service request #66341

Description: Mac Update Camila Gabaldon

We are needing to update your Mac machine due 
to a security flaw. Please let us know of a time
you are available for us to do this.


Thank you,
Erika

Camila just emailed me that she is running 
10.13. I double checked the WOU#.

All she needs is Jamf installed on her machine. 
I have emailed her asking for a time to do 
this.

****This is an email****
Hello,

We are needing to update your Mac machine due 
to a security flaw. Your machine needs to be 
running OS X 10.11 or higher. I have uploaded a 
calendar in order for you to schedule a time 
for us to do this for you. Please put as much 
availability as possible. We will get back to 
you with a schedule confirmation. Please reply 
all if you have any questions.

Here is the link where you can sign up.

https://doodle.com/poll/grw8inrw6uiq28sy

Also, Please do not forget to back up your 
machine to your H drive prior to our arrival.

Thank you,
Shandelle Pepper

****This is an outgoing email****
Hi Camila,

I need some additional information regarding
service request #66341

Description: Mac Update Camila Gabaldon

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

I would also like to add that your computer will
need to be 
backed up prior to the update. Also, depending on
your 
machine or what OS it is running, this could take 
a while as well.

Thank you,
Adeshina