Service Request Ticket - # 66343

Service Request Information

CONTACT Name Hoffman, Kim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 11:51 AM
Department Creative Arts/Art Phone 88248
Location Email hoffmak@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130786[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch, Intel i5 3.2GHz Quad #Z0PF
Serial No. D25MM0WXF8J9 Location PDR 2023 Giveaway

CPU Intel Core i5(3.2GHz, 6MB L3)


OS MAC OS X 10.13 (High Sierra) Software MS Office 2011 Std for MAC from P0093918; Adobe CCE serialized desktop install annual subscription REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;

Wired NIC 68:5B:35:B7:13:E8


Wireless NIC B4:18:D1:EB:CB:7B


Bluetooth NIC B4:18:D1:EB:CB:7C


TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Jan 24, 2018 11:03 AM
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Jan 24, 2018 11:03 AM
All done
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Bradley Karkanen Jan 24, 2018 08:08 AM
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Jan 22, 2018 11:06 AM
I went and backed all of his files up today
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Brighton Bohnenkamp Jan 22, 2018 10:12 AM
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Jan 19, 2018 04:15 PM
****This is an outgoing email****
Hi Kim,

I need some additional information regarding
service request #66343

Description: Mac Update for Kim Hoffman

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

I would also like to add that your computer will
need to be 
backed up prior to the update. Also, depending on
your 
machine or what OS it is running, this could take 
a while as well.

Thank you,
Adeshina
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Public
Shina Oladiti Jan 19, 2018 04:14 PM
We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

I would also like to add that your computer will
need to be 
backed up prior to the update. Also, depending on
your 
machine or what OS it is running, this could take 
a while as well.

Thank you,
Adeshina
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Bradley Karkanen Jan 19, 2018 11:51 AM
SCCM shows 10.9.5
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