Service Request Ticket - # 66346

Service Request Information

CONTACT Name Dechatelet, Ted   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 12:09 PM
Department Creative Arts Phone 88879
Location Email dechatet@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150416[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L5DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.5 (LEOPARD) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:69:4B


Wireless NIC A4:D1:8C:60:7D:B2


Bluetooth NIC A4:D1:8C:60:7D:B3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Feb 22, 2018 02:01 PM 
****This is an outgoing email****
Hi Ted,

I need some additional information regarding
service request #66346

Description: GFASETUP: Deliver Apple MacBook Pro
13-inch W#20150416[Edit Inv] to Rice 103 to replace
W#20130557[Edit Inv] ( has battery issues)

Unfortunately I am going to have to steal back
that charger from you. I thought you would have
been able to keep it, but computer and charger
have to come back together. :( So sorry, please
let me know of a time I can run over there to pick
it up. 


Thank you,
Erika
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Erika Enriquez Feb 21, 2018 04:54 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Erika Enriquez Feb 21, 2018 04:54 PM 
set up and working
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Erika Enriquez Feb 16, 2018 09:27 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Erika Enriquez Feb 16, 2018 09:27 AM 
****This is an outgoing email****
Hi Ted,

I need some additional information regarding 
service request #66346

Description: GFASETUP: Deliver Apple MacBook Pro 
13-inch W#20150416[Edit Inv] to Rice 103 to 
replace 
W#20130557[Edit Inv] ( has battery issues)

Your new computer is all set up and ready to be 
delivered to you, please save any important files 
to your H-drive. Please let us know of a good 
time to deliver this to you.

Thank you,
Erika
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Erika Enriquez Feb 01, 2018 04:27 PM 
****This is an outgoing email****
Hi Ted,

I need some additional information regarding 
service request #66346

Description: GFASETUP: Deliver Apple MacBook Pro 
13-inch W#20150416[Edit Inv] to Rice 103 to replace 
W#20130557[Edit Inv] ( has battery issues)

Your new computer is all set up and ready to be 
delivered to you, please save any important files 
to your H-drive. Please let us know of a good 
time to deliver this to you.

Thank you,
Erika
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Public
Erika Enriquez Jan 26, 2018 12:54 PM 
Task reassigned to Erika Enriquez.
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Tricia Flaherty Jan 19, 2018 12:09 PM 
DeChatelet had put in order for battery replacement but we 
will replace laptop instead under GFA.  W#20150416[Edit Inv] to to 
replace W#20130557[Edit Inv].  Laptop with 
GFA setup form will be on inventory counter in ITÇ008
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