Service Request Ticket - # 66347

Service Request Information

CONTACT Name Cancel-Tirado, Doris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2018 12:10 PM
Department College of Education Phone 88470
Location Email canceltd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130828[Edit Inv] (opens in a new window) Bldg/Room RWEC 241
Service Tag Description Apple MacBook Pro 13-inch with Retina display#Z0QB
Serial No. C02MP1RTFH04 Location Doris Cancel-Tirado, MIA 7/26

CPU Intel Core i5(2.4GHz, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software Microsoft Office 2011 for MAC from P0094096; 2nd install of STATA/SE v12 from VISA2012003392 UPGRADED to STATA/SE v14 VISA2016006313 MAY2017

Wireless NIC 3C:15:C2:D0:F4:96


Bluetooth NIC 3C:15:C2:D0:F4:97

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Feb 05, 2018 08:11 AM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Feb 02, 2018 02:19 PM 
Task reassigned to Bradley Karkanen.
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Peter Puettmann Feb 02, 2018 02:18 PM 
checked and shes all good!
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Shina Oladiti Feb 02, 2018 01:57 PM 
Task reassigned to Peter Puettmann.
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Yumin Chen Feb 02, 2018 01:05 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Feb 02, 2018 11:18 AM 
Task reassigned to Yumin Chen.
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Kyle Arthenayake Feb 01, 2018 12:25 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Kyle Arthenayake Feb 01, 2018 12:25 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Kyle Arthenayake Feb 01, 2018 12:25 PM 
she will be around in the beginning if anything is
needed. If she is not around talk to the assistant
Lindsey.
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Kyle Arthenayake Jan 30, 2018 01:26 PM 
left VM
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Megan Thibeault Jan 30, 2018 01:22 PM 
Task reassigned to Service Request Desk.
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Megan Thibeault Jan 30, 2018 01:22 PM 
We missed this can you find out new times for us please
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Kyle Arthenayake Jan 22, 2018 08:55 AM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Jan 22, 2018 08:09 AM 
January 30th at 1pm
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Shina Oladiti Jan 19, 2018 04:56 PM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Jan 19, 2018 04:13 PM 
****This is an outgoing email****
Hi Doris,

I need some additional information regarding
service request #66347

Description: Mac Update for Dorris Cancel Triado

We are needing to update mac machines due to a 
security flaw. Your machine needs to be running 
OS X 10.11 or higher. I have uploaded a calendar 
in order for you to schedule a time for us to do 
this for you. Please reply all if you have any 
questions.

Here is the link where you can sign up. 

https://doodle.com/poll/sd4h7n5hg6vxfrec

I would also like to add that your computer will
need to be 
backed up prior to the update. Also, depending on
your 
machine or what OS it is running, this could take 
a while as well.

Thank you,
Adeshina
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Bradley Karkanen Jan 19, 2018 12:10 PM 
SCCM says 10.9.3
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