Service Request Ticket

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Service Request Information

CONTACT	Name	Lopez-Cruz, Marlene	Date	Jan 23, 2018 12:10 PM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	lopezcruzm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121296 (opens in a new window)	Bldg/Room	ITC 003D
	Service Tag		Description	Apple iMac 27-inch, Intel i5 2.9GHz Quad #Z0MR
	Serial No.	D25KW056DNMN	Location	Storage in 003
	CPU	Intel Core i5(2.9GHz, 6MB L3)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090672, Adobe CS6 Design&Web Prem MAC from P0090672
	Wired NIC	10:DD:B1:D4:25:F4
	Wireless NIC	EC:35:86:48:12:80
	Bluetooth NIC	EC:35:86:48:12:81

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 13, 2018 03:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 13, 2018 03:26 PM	Everything is all good.	Add Attachment
Gino Salazar	Feb 13, 2018 03:12 PM	Set up Monitor 20141072 and CPU 20160957	Add Attachment
Gino Salazar	Feb 13, 2018 03:11 PM	Brought back iMac 20120644	Add Attachment
Gino Salazar	Feb 12, 2018 02:58 PM	Task reassigned to Giovanni Salazar.	Add Attachment
John Rushing	Feb 12, 2018 01:43 PM	This has been updated in AD.	Add Attachment
Shina Oladiti	Feb 12, 2018 01:37 PM	***************************** Update in AD *****************************	Add Attachment
Shina Oladiti	Feb 12, 2018 01:37 PM	The computer is back on the inventory counter.	Add Attachment
Shina Oladiti	Feb 12, 2018 01:36 PM	Sent email for availability.	Add Attachment
Peter Puettmann	Feb 09, 2018 04:59 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Feb 09, 2018 04:59 PM	ready for delivery	Add Attachment
Megan Thibeault	Feb 06, 2018 09:59 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Feb 06, 2018 09:50 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Feb 06, 2018 09:41 AM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Feb 06, 2018 09:41 AM	can you work on this please	Add Attachment
Tricia Flaherty	Feb 02, 2018 09:41 AM	wrong description below on what is replacing what from Emily here is correct info: Dell OptiPlex W#20160957 and monitor W#20141072 to WUC 212 to replace W#20121296( currently has loaner W#20120644 )	Add Attachment
Yumin Chen	Jan 26, 2018 12:41 PM	W#20160957 is imaging on the counter	Add Attachment
Emily Griner	Jan 26, 2018 11:42 AM	Priority changed from (5) Low Priority to (3) Priority.	Add Attachment
Emily Griner	Jan 26, 2018 11:42 AM	Priority changed from (5) Low Priority to (3) Priority.	Add Attachment
Emily Griner	Jan 26, 2018 11:42 AM	Priority changed from (5) Low Priority to (3) Priority.	Add Attachment
Emily Griner	Jan 26, 2018 11:42 AM	GFA SETUP: Deliver Dell OptiPlex W#20160956 and monitor W#20141075 to WUC 212G. Replace loaner W#20120644 (in place on W#20121096). New EQ placed on upper inventory shelf.	Add Attachment
Gino Salazar	Jan 25, 2018 12:43 PM	Status changed from (3) Order in Process to (4) On Hold	Add Attachment
Gino Salazar	Jan 25, 2018 12:43 PM	Status changed from (2) Scheduled to (3) Order in Process	Add Attachment
Gino Salazar	Jan 24, 2018 11:13 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Gino Salazar	Jan 23, 2018 02:29 PM	Brought back 20121296 giving them loaner, 20120644	Add Attachment
Megan Thibeault	Jan 23, 2018 01:22 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jan 23, 2018 01:20 PM	Please update inventory	Add Attachment
Gino Salazar	Jan 23, 2018 01:19 PM	This is the one they were having troubles with before, we should take back to reimage.	Add Attachment
Kyle Arthenayake	Jan 23, 2018 12:10 PM	mac computers having problems. Can not read anything on the monitor. There is different colors, rainbow like on the computer. Can not read icons on the bottom.	Add Attachment