Service Request Ticket

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Service Request Information

CONTACT	Name	Lopez-Cruz, Marlene	Date	Jan 24, 2018 09:07 AM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	lopezcruzm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110891 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C305V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:25:32:88

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 05, 2018 04:46 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Feb 05, 2018 04:46 PM	It's set up though and good to go.	Add Attachment
Gino Salazar	Feb 05, 2018 04:41 PM	Sorry was monitor 20091153	Add Attachment
Gino Salazar	Feb 05, 2018 04:03 PM	Brought back, Monitor 20091152 and CPU 20110891.	Add Attachment
Gino Salazar	Feb 05, 2018 02:07 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Feb 02, 2018 04:58 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Feb 02, 2018 04:57 PM	******************** Update in AD ********************	Add Attachment
Shina Oladiti	Feb 02, 2018 04:57 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Feb 02, 2018 04:56 PM	Prepped and ready to be delivered.	Add Attachment
Shina Oladiti	Jan 31, 2018 02:26 PM	Imaging completed!	Add Attachment
Emily Griner	Jan 26, 2018 11:24 AM	Task reassigned to New Equip. Setup.	Add Attachment
Emily Griner	Jan 26, 2018 11:24 AM	GFA SETUP: Deliver Dell OptiPlex W#20160956 and monitor W#20141075 to WUC 212G. Replace one of the monitors and W#20110891. New EQ placed on inventory counter.	Add Attachment
Shina Oladiti	Jan 24, 2018 02:19 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Shina Oladiti	Jan 24, 2018 02:18 PM	Marlene would like GFA replacement for W#20091280	Add Attachment
Shina Oladiti	Jan 24, 2018 02:17 PM	Update both PC's and ensure that everything are running fine. Installed Microsoft Office and deleted some users profiles.	Add Attachment
Megan Thibeault	Jan 24, 2018 09:44 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jan 24, 2018 09:40 AM	One of them look like GFA's, the 20110891	Add Attachment
Kyle Arthenayake	Jan 24, 2018 09:07 AM	update computer: -Microsoft office is out of date -computers is running slow Two computers: 20110891 20091280	Add Attachment